Logistics Planning& Fullfillment and Customer Service Team Leader

MANN+HUMMEL; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

MANN+HUMMEL Bengaluru is seeking an MP&L and Customer Service Team Leader to drive end-to-end supply chain execution, forecasting, inventory management, and customer service improvements across global strategies. You will collaborate with GBTS, 3PLs, and internal teams to optimize service levels and data integrity while leading a multidisciplinary team.

The role emphasizes leadership, analytics, and cross-functional coordination to ensure on-time delivery and customer satisfaction in a dynamic

Qualifications

• Bachelor’s degree in Business Administration or Industrial Engineering with a Logistics focus.
• Masters level Qualification will be an added advantage.
• 5+ years in supply chain, logistics, or operations with team management.
• Experience with SAP SD/MM and ERP systems.
• Customer service management experience.
• Strong analytical skills for KPIs such as backorders and OTIF.

Responsibilities

• Define and execute the MP&L strategy for MHXX in alignment with global supply chain and business priorities.
• Drive continuous improvement and innovation across all MP&L processes to enhance efficiency, reduce costs, and improve service levels.
• Develop and implement inventory strategies for MHXX Distribution Centers.
• Drive prioritization and escalation processes for inventory-related challenges and ensure timely execution of mitigation measures.
• Establish robust systems for tracking backorders and executing recovery plans to meet customer commitments.
• Implement and manage End-to-End (E2E) control towers to monitor and enhance delivery performance in MHXX.
• Align supply chain operations with supplying plants, ensuring seamless coordination of inventory flow and fulfillment.
• Collaborate with the Distribution and Transportation Team to synchronize forecast-to-DC processes and optimize distribution strategies.
• Partner with GBTS to ensure seamless integration of technology solutions for data processing, customer service, and other shared services.
• Cooperation with the BU / Sales and implementing/adopting global standards.
• Lead the Customer Service team to drive customer-centric strategies, ensuring timely order fulfillment and proactive communication.
• Develop and implement service level agreements (SLAs) for Customers, Suppliers and other functional departments.
• Manage operational relationships with 3PL providers and participate in Business Reviews to ensure service levels and operational efficiencies are met.
• Lead forecasting, inventory management and logistics planning processes, ensuring its alignment with financial and operational goals.
• Facilitate and actively contribute to the SIOP process by coordinating cross-functional inputs from Sales, Marketing, and Operations.
• Ensure the integrity of data processing and intake to enable accurate forecasting, planning, and reporting.
• Utilize advanced analytics to identify trends, risks, and opportunities for continuous improvement.
• Monitor KPIs and provide regular updates to senior leadership on supply chain performance.
• Lead, develop, and mentor a multidisciplinary team, including SIOP/Replenishment Planners, Customer Service representatives, Analysts, and IT Project Managers.
• Foster a culture of accountability, innovation, and excellence within the team.
• Demand planning as well as supply (inventory) planning experience.
• Proper SAP knowledge, with SD/MM module.
• Customer Service management experience.
• Analytical skills for KPIs (e.g., backorder, inventory, OTIF).

Skills

Material Planning

Project Management

Digitalisation

Customer onboarding

Results improvement

Education

Bachelor’s degree in Business Administration or Industrial Engineering with a Logistics focus

Masters level Qualification

Tools

SAP SD/MM module

ERP systems

Data analytics tools

Job description

Role Summary

MP&L and Customer Service Team Leader is responsible for executing and continuously improving MP&L (Materials Planning & Logistics) operations within MHXX. The role ensures alignment with global supply chain strategies while driving operational excellence in forecasting, inventory management, logistics planning, and customer service. This position plays a key role in enabling end-to-end supply chain visibility, optimizing service levels. The role requires cross-functional collaboration with key internal and external stakeholders, including GBTS, Customer Service, and 3PL providers, to drive operational efficiency, innovation, and customer satisfaction

Main Tasks

Strategy & Continuous Improvement

• Define and execute the MP&L strategy for MHXX in alignment with global supply chain and business priorities.
• Drive continuous improvement and innovation across all MP&L processes to enhance efficiency, reduce costs, and improve service levels.

Inventory & Performance Management

• Develop and implement inventory strategies for MHXX Distribution Centers.
• Drive prioritization and escalation processes for inventory-related challenges and ensure timely execution of mitigation measures.
• Establish robust systems for tracking backorders and executing recovery plans to meet customer commitments.

End-to-End Supply Chain Execution

• Implement and manage End-to-End (E2E) control towers to monitor and enhance delivery performance in MHXX.
• Align supply chain operations with supplying plants, ensuring seamless coordination of inventory flow and fulfillment.
• Collaborate with the Distribution and Transportation Team to synchronize forecast-to-DC processes and optimize distribution strategies.
• Partner with GBTS (Global Business & Technology Solutions) to ensure seamless integration of technology solutions for data processing, customer service, and other shared services.
• Cooperation with the BU / Sales and implementing/adopting global standards.

Customer Service & Stakeholder Management

• Lead the Customer Service team to drive customer-centric strategies, ensuring timely order fulfillment and proactive communication.
• Develop and implement service level agreements (SLAs) for Customers, Suppliers (both, internal and external) and other functional departments.
• Manage operational relationships with 3PL providers and participate in Business Reviews to ensure service levels and operational efficiencies are met.

Planning & SIOP Management

• Lead forecasting, inventory management and logistics planning processes, ensuring its alignment with financial and operational goals.
• Facilitate and actively contribute to the SIOP (Sales, Inventory & Operations Planning) process by coordinating cross-functional inputs from Sales, Marketing, and Operations.

Digitalization & Data Integrity

• Ensure the integrity of data processing and intake to enable accurate forecasting, planning, and reporting.
• Utilize advanced analytics to identify trends, risks, and opportunities for continuous improvement.

Performance & Reporting

• Monitor key performance indicators (KPIs) and provide regular updates to senior leadership on supply chain performance.

Leadership & Organizational Development

• Lead, develop, and mentor a multidisciplinary team, including SIOP/Replenishment Planners, Customer Service representatives, Analysts, and IT Project Managers.
• Foster a culture of accountability, innovation, and excellence within the team.Build organizational capability through succession planning, skills development, and cross-functional collaboration.

Independent Aftermarket

Autotive Background

Demand planning as well as supply (inventory) planning experince

Proper SAP knowledge, with SD/MM module

Customer Service management experience,

Analytical skills for analysis for relevant KPIs (i.e backorder, inventory, OTIF,etc)

Job Requirements (Qualifications, Skills, Experience, Competencies)

Qualifications

• Bachelor’s degree or comparable qualification in Business Administration or Industrial Engineering with a Logistics focus
• Masters level Qualification will be an added advantage.

Functional Skills

• Material Planning and standard implementation (process lead as an advantage)
• Multiple Project Management & Implementation including digitalisation and customer onboarding
• Proven Experience in driving results improvement

Experience

• A minimum of 5+ years of experience in supply chain, logistics, or operations roles with team management experience
• Proven expertise in inventory management, customer service integration, and end-to-end supply chain operations.
• Experience in managing partnerships with technology providers (GBTS) and customer service organizations in a global setting.
• Strong financial and business acumen with the ability to translate operational strategies into measurable results.
• Proficiency in supply chain management systems, ERP platforms, and data analytics tools.

Competencies

• Strong proficiency with Microsoft Suite, particularly Excel and PowerPoint
• Strong verbal and written communication
• Analytical thinking & problem solving
• Willingness to stay updated with the latest market trends and customer demands