Logistics Partner Onboarding Functional Analyst - Supply Chain

Hewlett Packard Enterprise India Private Limited; Bengaluru; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

Hewlett Packard Enterprise India Private Limited is seeking a Supply Chain: Logistics Partner Onboarding Functional Analyst. The role supports logistics partner onboarding across HPE’s spares supply chain, and will implement scalable RMA and reverse logistics processes using SAP S/4HANA.

This hybrid role involves collaboration with partners, suppliers, and cross‑functional teams to deliver a scalable, end‑to‑end onboarding experience.

Qualifications

• Bachelor’s degree in supply chain, Information Systems, Engineering, Business, or a related field.
• Minimum 10 years of experience in reverse logistics, RMA, repair, logistics partner integration, or enterprise transformation roles in the high‑tech industry.

Responsibilities

• Executing partner onboarding activities in alignment with HPE processes, quality standards, and program governance expectations.
• Enabling seamless B2B transactions using Rosetta Net and other industry integration protocols.
• Supporting RMA, customer returns, spares movement, and reverse logistics process implementation across global operations.
• Applying AI‑driven and automation‑enabled tools to improve data quality, process efficiency, partner readiness, and operational visibility.
• Lead functional design for RMA, customer returns, advanced replacement, depot repair, exchange, refurbishment, scrap, warranty/non‑warranty return flows, and reverse logistics processes across high‑tech products and services.
• Execute onboarding activities for manufacturing partners, following HPE's established onboarding procedures and quality standards.
• Partner with business process owners to document current‑state and future‑state process flows, business rules, exception handling, controls, and operational KPIs for returns and repair execution.
• Translate business requirements into functional specifications, integration requirements, process maps, user stories, configuration inputs, test scenarios, and cutover readiness artifacts.
• Drive functional alignment across SAP S/4HANA logistics, service management, order management, inventory, procurement, warehouse, transportation, finance, and partner integration touchpoints.
• Support logistics partner onboarding, including requirements gathering, message mapping, partner validation, test planning, defect triage, deployment readiness, and hyper‑care support.
• Define and validate B2B integration flows with logistics partners, repair partners, and fulfillment providers using Rosetta Net standards and enterprise EDI/API integration patterns.
• Provide subject matter expertise for Rosetta Net partner interface scenarios such as order/status exchange, shipment and delivery updates, inventory visibility, returns authorization, repair status, and exception handling.
• Collaborate with enterprise architects, integration developers, QA teams, data migration teams, security, compliance, and operations teams to ensure scalable, secure, and supportable partner integrations.
• Develop and execute functional test strategy for SIT, UAT, end‑to‑end scenario testing, partner connectivity testing, regression testing, and business readiness validation.
• Analyze defects and operational issues across process, data, integration, and partner layers; coordinate resolution with cross‑functional teams and communicate impacts clearly.
• Create training materials, process documentation, runbooks, standard operating procedures, and transition artifacts for business users and support teams.
• Support program governance by preparing status updates, risks, assumptions, decisions, dependencies, and mitigation plans for workstream leadership.

Skills

SAP S/4HANA logistics

RosettaNet integration

B2B integration

RMA processes

Reverse logistics

Data quality

Program governance

Education

Bachelor's degree in related field

Tools

RosettaNet

Job description

Supply Chain: Logistics Partner Onboarding Functional Analyst

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description: HPE Global IT is a dynamic organization enabling the enterprise to innovate and lead the industry with our consumption-based IT transformation and our consulting, financial, educational, and operational support services. Join us as we develop innovative solutions that revolutionize how we help customers by simplifying their operations and move the world forward.

HPE’s acquisition of Juniper Networks is one of the most significant moves in the company’s history, bringing two networking leaders together to build HPE Networking , with the ambition of creating the best networking business on the planet . This role sits at the center of that effort as part of the Lead-to-Cash (L2C) program , responsible for unifying quoting, ordering, and fulfillment across the combined HPE and Juniper networking portfolios onto a single platform , replacing fragmented legacy systems with one seamless, scalable experience for sellers, partners, and customers worldwide. As part of a fast-moving, multi-year transformation , the team will stabilize near‑term operations, migrate core platforms, onboard businesses and suppliers globally , and build new capabilities from the ground up. The choices made here will shape how the combined networking business operates for years to come. You will work closely with business leaders, IT architects, suppliers, and partner stakeholders on a program with direct executive visibility, solving integration challenges at a scale few companies ever attempt. For the right person, this is a rare opportunity to help build a new business unit from its earliest days , rather than inherit someone else’s systems. You will gain hands‑on exposure to enterprise‑scale platform integration and cross‑functional program leadership , with the kind of complexity and pace that can accelerate your career. If you want your work to have a visible impact on a company making a significant investment in its future, this is where that happens.

Workstream‑Specific Details

The Supplier Onboarding Functional Analyst will support logistics partner onboarding across HPE’s spares supply chain network and help implement scalable RMA and reverse logistics processes. This role combines deep high‑tech spares supply chain expertise with hands‑on knowledge of SAP CRM, SAP ECC, SAP S/4HANA logistics touchpoints, and standards‑based B2B integration with third‑party logistics providers, repair partners, and fulfillment partners.

What you’ll do:

• Executing partner onboarding activities in alignment with HPE processes, quality standards, and program governance expectations.
• Enabling seamless B2B transactions using Rosetta Net and other industry integration protocols.
• Supporting RMA, customer returns, spares movement, and reverse logistics process implementation across global operations.
• Applying AI‑driven and automation‑enabled tools to improve data quality, process efficiency, partner readiness, and operational visibility.
• Lead functional design for RMA, customer returns, advanced replacement, depot repair, exchange, refurbishment, scrap, warranty/non‑warranty return flows, and reverse logistics processes across high‑tech products and services.
• Execute onboarding activities for manufacturing partners, following HPE's established onboarding procedures and quality standards.
• Partner with business process owners to document current‑state and future‑state process flows, business rules, exception handling, controls, and operational KPIs for returns and repair execution.
• Translate business requirements into functional specifications, integration requirements, process maps, user stories, configuration inputs, test scenarios, and cutover readiness artifacts.
• Drive functional alignment across SAP S/4HANA logistics, service management, order management, inventory, procurement, warehouse, transportation, finance, and partner integration touchpoints.
• Support logistics partner onboarding, including requirements gathering, message mapping, partner validation, test planning, defect triage, deployment readiness, and hyper‑care support.
• Define and validate B2B integration flows with logistics partners, repair partners, and fulfillment providers using Rosetta Net standards and enterprise EDI/API integration patterns.
• Provide subject matter expertise for Rosetta Net partner interface scenarios such as order/status exchange, shipment and delivery updates, inventory visibility, returns authorization, repair status, and exception handling.
• Collaborate with enterprise architects, integration developers, QA teams, data migration teams, security, compliance, and operations teams to ensure scalable, secure, and supportable partner integrations.
• Develop and execute functional test strategy for SIT, UAT, end‑to‑end scenario testing, partner connectivity testing, regression testing, and business readiness validation.
• Analyze defects and operational issues across process, data, integration, and partner layers; coordinate resolution with cross‑functional teams and communicate impacts clearly.
• Create training materials, process documentation, runbooks, standard operating procedures, and transition artifacts for business users and support teams.
• Support program governance by preparing status updates, risks, assumptions, decisions, dependencies, and mitigation plans for workstream leadership.

What you need to bring:

Education And Experience Required: Bachelor’s degree in supply chain, Information Systems, Engineering, Business, or a related field; advanced degree or relevant professional certifications preferred. Minimum 10 years of experience in reverse logistics, RMA, repair, logistics partner integration, or enterprise transformation roles in the high‑tech industry. Proven experience as a Functional Analyst, Business Process Lead, Product Owner, Solution Consultant or a similar role in large‑scale ERP, SAP S/4HANA, supply chain transformation programs. Hands‑on experience defining and implementing RMA, customer returns, depot repair, warranty exchange, spares logistics, or reverse logistics processes for global operations. Extensive experience with B2B integration between enterprise platforms and logistics partners, repair partners, 3PLs, carriers, contract manufacturers, or fulfillment providers. Strong working knowledge of Rosetta Net standards and partner onboarding lifecycle, including business process alignment, message mapping, connectivity testing, partner certification, and production support. Experience working with distributed, and cross‑functional delivery teams in a complex enterprise environment. Knowledge And Skills Expert‑level understanding of RMA and reverse logistics processes in the high‑tech vertical, including return authorization, receiving, inspection, triage, repair routing, refurbishment, replacement, stock disposition, and customer communications. Strong understanding of SAP supply chain and logistics functional areas, including sales order integration, delivery, inventory, warehouse, procurement, transportation, service, and finance integration touchpoints. Deep knowledge of B2B logistics partner onboarding, including interface design, RosettaNet PIP concepts, EDI/API patterns, canonical mapping, acknowledgements, error handling, monitoring, and reconciliation. Ability to facilitate workshops with business stakeholders, IT architects, integration teams, logistics partners, and support organizations to drive decisions and closure. Strong analytical and problem‑solving skills, with the ability to break down complex process and integration issues into clear actions and ownership. Excellent written and verbal communication skills, with the ability to create executive‑ready summaries, detailed functional documentation, and clear operational handoff materials. Demonstrated ability to operate in ambiguity, manage competing priorities, identify risks early, and drive outcomes in a fast‑paced transformation program. Familiarity with testing tools, defect management, process modeling, data migration validation, integration monitoring, and production support transition practices. Prior experience supporting networking, hardware, telecom, semiconductor, or other high‑tech products with complex service and spares logistics models is preferred. Experience with SAP S/4HANA transformation, legacy CRM/ERP migration, partner ecosystem consolidation, or post‑merger integration programs is preferred. Knowledge of repair partner operations, depot models, 3PL logistics flows, serialized inventory, install base alignment, warranty entitlement, and spares planning concepts is preferred.

Job Supply Chain Job level Expert

Job level: Expert

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is an EEO Protected Veteran/ Individual with Disabilities.