Logistics Executive (Calling)

Rentomojo; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Job summary

RentoMojo is seeking a Logistics Executive to deliver exceptional customer support across calls and emails from the Hyderabad area. You will manage logistics-related inquiries, coordinate with internal teams, and ensure timely issue resolution with a customer-first approach.

The role requires strong English and Hindi communication, the ability to multitask, and familiarity with CRM tools. If you thrive in a fast-paced, target-driven environment, join our team.

Qualifications

• Excellent verbal and written communication in English and Hindi; local language preferred.
• Logistics knowledge is a plus.
• Ability to multitask and manage multiple customer conversations simultaneously.
• Familiarity with CRM or customer support tools encouraged.

Responsibilities

• Handle customer queries via outbound calls and email.
• Coordinate with internal teams for timely logistics support resolution.
• Resolve escalations from social media with professional responses.
• Reach out to dissatisfied customers to understand concerns and improve experience.
• Maintain accurate records of interactions in the CRM system.
• Adhere to defined service levels and response timelines.
• Build positive customer relationships with empathetic, solution-oriented support.
• Identify recurring issues and share feedback for process improvements.

Skills

English-Hindi communication

Logistics knowledge

Customer service orientation

Problem-solving

Multitasking

CRM tools

Interpersonal skills

Target-driven

Ownership

Punctuality

Tools

CRM software

Ticketing system

Job description

Job Title: Logistics Executive

Location: Taloja Warehouse

About the Role

We are looking for a customer-focused and enthusiastic Executive - to deliver exceptional support across multiple customer touchpoints. The role involves handling customer interactions through calls while ensuring timely issue resolution and an outstanding customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities and Ownership

• Handle customer queries through outbound calls and email communication.
• Connect with customers regarding Logistics Support
• Resolve customer concerns by coordinating with internal departments to ensure timely resolution.
• Manage customer escalations received through social media platforms.
• Reach out to dissatisfied customers (detractors) to understand concerns and improve their overall experience.
• Deliver prompt, accurate, and professional responses to customer inquiries.
• Maintain complete and accurate records of customer interactions in the CRM system.
• Ensure adherence to defined service levels, quality standards, and response timelines.
• Build positive customer relationships by providing empathetic and solution-oriented support.
• Identify recurring customer issues and share feedback with relevant stakeholders for process improvements.

Required Skills

• Excellent verbal and written communication skills in English and Hindi and Local Language is preferred.
• Logistics Knowledge will be a plus
• Strong customer service orientation with a positive attitude.
• Good problem-solving and conflict-resolution skills.
• Ability to multitask and manage multiple customer conversations simultaneously.
• Basic computer proficiency and familiarity with CRM or customer support tools.
• Strong interpersonal and coordination skills.
• Ability to work in a fast-paced and target-driven environment.
• High level of ownership, accountability, and attention to detail.
• Punctual, self-motivated, and eager to learn.