Location FRMU Manager

Aditya Birla Capital; Madhya Pradesh; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Aditya Birla Capital is looking for a professional to manage the team of RCU agency samplers across India. This role involves supervising fraud investigations, optimizing operations, and ensuring effective vendor management.

The ideal candidate will demonstrate strong analytical, investigative, and communication skills with a commitment to integrity and detail. Responsibilities include preparing reports, conducting trainings, and improving the screening process.

Qualifications

• Integrity and truthfulness are essential.
• Ability to conduct comprehensive investigations.
• Willingness to travel outstation.

Responsibilities

• Supervise RCU agency samplers and screening.
• Circulate timely reports and dashboards.
• Investigate unusual events and support training.
• Manage a small team effectively.

Skills

Analytical mindset

Investigative skills

Communication skills

Critical thinking

Job description

Job Purpose

The role is responsible for handling the team of RCU agency samplers and assisting them in identifying document manipulation and critical frauds, optimizing sampling and ensuring minimal fraud loss. The candidate maintains turnaround time, supports business goals, liaises with risk managers and peers in other financial institutions, and continuously improves the RCU screening and sampling system through stakeholder meetings, trainings and fraud awareness sessions.

Key Responsibilities

• Supervise screening and sampling exercise.
• Circulate MIS/Reports/Dashboard timely.
• Investigate unusual events (UEs) and cases.
• Support area managers in conducting trainings with stakeholders and vendors.
• Prepare vendor billing data and perform quality checks.
• Prepare ML Tracker.
• Coordinate with all stakeholders.
• Conduct pre‑ and post‑disbursement checks.
• Verify non‑starter cases.
• Manage 1–3 direct reporting team members.

Key Result Areas (KRAs)

• Monetary savings: hit rate percentage, fraud savings in loan amount, efficiency & verification cost (% of files sampled).
• Internal control & process: propose and implement enhancements, track document fraud conversion %, maintain internal audit score and open items, manage MIS & reporting.
• Process efficiency: coordinate RCU vendor reports, quarterly vendor visits, bill preparation and assessment, drive TAT for sampling & screening.
• People management: learning & development (self‑training, vendor staff training, visits), team management (collaboration, huddles, engagement), annual meetings.

Key Skills & Qualifications

• Truthful and integrity.
• Analytical mindset.
• Investigative skills & eye for detail.
• Good listening and critical thinking.
• Networking ability.
• Open to outstation travel.
• Communication, presentation and reporting skills.

Relationships

• Internal: Sales, Credit, Operations – daily close coordination on product, process, policy and fraud investigation.
• External: Industry peers and stakeholders – regular interactions for knowledge sharing and fraud investigation information gathering.

Location

Pan India – managing RCU hubs across Kolkata, Bhubaneshwar, Delhi, Chandigarh, Jaipur, Lucknow, Chennai, Coimbatore, Bengaluru, Secunderabad, Mumbai, Ahmedabad, Indore, Pune.