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iCIMS Middleware Test Company; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

iCIMS is seeking a Manager in Account Services to work closely with customers, ensuring needs are met and expectations exceeded. The role involves managing multiple accounts, participating in sales presentations, and collaborating with marketing on client references and testimonials.

The candidate should have a bachelor’s degree with strong academics, experience in HR systems, and excellent communication skills. Some travel is required to meet with clients and conduct on-site reviews.

Qualifications

• Bachelor degree with strong academic record.
• Experience with HR systems or software project management is a plus.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision.
• Willingness to travel occasionally.

Responsibilities

• Manage multiple client accounts and ensure customer satisfaction.
• Participate in sales presentations via calls, onsite meetings, and surveys.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work toward renewal targets.
• Escalate customer issues and coordinate with internal teams as needed.

Skills

ASP systems knowledge

Interpersonal skills

Client relations

Communication skills

Self-management

Willingness to travel

HR systems experience

iRecruiter knowledge

Education

Bachelor degree

Tools

iRecruiter

Job description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?
You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.
iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.
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As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.
• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.