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iCIMS Middleware Test Company; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

iCIMS is seeking a Manager in the Account Services Department to closely collaborate with customers, ensure expectations are met, and identify opportunities to expand product adoption. The role emphasizes strong communication, relationship building, and proactive engagement to drive renewals and satisfaction.

The ideal candidate has a Bachelor degree and experience with HR systems or software project management, plus excellent interpersonal and presentation skills, with willingness to travel as

Qualifications

• Bachelor degree with strong academic track record.
• Experience with HR systems and/or software project management is a plus.
• Strong interpersonal, verbal and written communication and presentation skills.
• Willingness to travel and manage multiple accounts.

Responsibilities

• Engage with iCIMS customers to understand needs and expectations.
• Participate in sales presentations via calls, onsite meetings, and surveys.
• Collaborate with Marketing to create client references, case studies and testimonials.
• Strive for high renewal rate and proactively contact assigned clients.
• Address escalated customer issues and coordinate with internal teams.
• Travel as required to meet with customers and align on solutions.

Skills

Interpersonal skills

Verbal & written communication

Presentation skills

Account management

Sales support

Travel readiness

Education

Bachelor degree

Tools

Windows OS

Internet Explorer

Job description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?
You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.
iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.
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As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.
• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.