User Technician

iCIMS

Hyderabad

On-site

INR 350,000 - 550,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Tuition reimbursement

Competitive pay

Paid holidays

Flexible work environment

Job summary

A leading software company is seeking a User Technician to ensure all employees have the necessary tools and technology. This entry-level role involves providing high-quality support to users, maintaining system operations, and collaborating with teams globally. The ideal candidate will have basic technical support experience and strong communication skills.

Qualifications

1-2 years of experience in End User Support.
Proficiency with Windows and MacOS.
Excellent communication and interpersonal skills.

Responsibilities

Provide high-quality technical support for laptops and phone systems.
Document and resolve inquiries through ticketing systems.
Install and configure software and user access rights.

Skills

Communication

Technical Support

Interpersonal Skills

Troubleshooting

Education

Bachelor's Degree (preferred)

Tools

Windows

MacOS

Office365

Microsoft Active Directory

Job description

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Job Overview

iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact on a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.
Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.
Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
Provision user profiles, user environments, directories, access rights and security.
Provide computer, phone, and other application/system documentation and training to employees.
Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.
Assist with installation and configuration of hardware, software, etc.
Assist with Administer phone system infrastructure.
Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.
Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.
Provide support on-site a minimum of three (3) days a week with flexibility to be on-site additional days/times as needed.

Qualifications

1-2 years’ experience required in End User Support and System Support.
Proficiency with Windows and/or MacOS machines and operating systems.
Familiarity with Office365 Administration, Microsoft Active Directory, etc.
Ability to simplify complex technical information for an end user.
Ability to install, maintain and troubleshoot laptop hardware, software, and peripherals, after instruction.
High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).
Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.

Preferred

Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines
Prior experience with laptop hardware installation & troubleshooting
Experience with OS and other software installation & troubleshooting

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation And Benefits

Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits

Seniority level