Level 1 Support Analyst

Placement Baba; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

Litmus7 Systems Consulting in Kochi is seeking a Level 1 Support Analyst to monitor, triage, and fix issues across on-prem and cloud retail applications, on a 24x7 rotational shift.

The role requires 2-4 years of experience in end-to-end L2 retail application support, strong communication, and hands-on automation with Terraform and CloudFormation.

Qualifications

• 2-4 years of end-to-end L2 retail application support.
• Experience with monitoring, alert triage, and incident management.
• Automation skills with Terraform and CloudFormation required.

Responsibilities

• Monitor uptime and performance across on-prem and cloud environments.
• Triage alerts and diagnose issues per SLAs; create tickets via ServiceNow.
• Develop and optimize SOPs and dashboards; coordinate with SMEs.

Skills

L2 Support

Retail applications

Incident management

SLA adherence

Education

Graduate degree

Tools

Terraform

CloudFormation

DataDog

LogicMonitor

ServiceNow

Oracle EBS

Salesforce

SharePoint

Job description

# Level 1 Support AnalystLitmus7 Systems ConsultingKochiExperience2-4 yearsSalaryNot DisclosedLocationKochiJob Typefull timeSkills:L2 SupportRetail Application SupportTerraformCloudFormationDataDogLogicMonitorPingmonServiceNowOracle EBSOracle RetailSalesforceSharePointAutomationProactive MonitoringAlert TriageIncident ManagementTroubleshootingSOPSLAsPerformance MetricsOn-premCloudTeam LeadershipCommunicationDocumentation24x7 SupportRotational ShiftJob DescriptionThis Level 1 Support Analyst role at Litmus7 Systems Consulting involves working on 24x7 rotational shift to monitor, triage, and fix customer Digital Landscape with retail production support knowledge mandatory. You will monitor application uptime, performance metrics, transaction failures, and key error thresholds of mission-critical applications across on-prem and cloud-hosted environments. Daily responsibilities include alert triage and initial diagnosis for application performance and availability issues based on SLAs, ticket creation and routing via ServiceNow, maintaining and optimizing monitoring visibility and dashboards, executing and building SOPs, and coordinating with various application teams and SMEs. The role requires automation skills on Terraform and CloudFormation.RequirementsThe ideal candidate must have 3-5 years of experience as an end-to-end L2 retail application support with excellent communication skills. Automation skills on Terraform and CloudFormation are required. Any graduate degree is acceptable.