Production Support Engineer

Landmark Group; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Landmark Digital, the digital arm of Landmark Retail, seeks an L2 support specialist to manage retail store applications, user access provisioning, and incident resolution. You will monitor backend services, coordinate with infrastructure teams, and ensure smooth deployments for Sahla app, RFID, and store systems.

Responsibilities include troubleshooting Oracle databases, optimizing queries, and creating knowledge bases.

Qualifications

• Experience providing L2 support for retail store applications (SIM, Task Management, RFID, Sahla app).
• Manage user access provisioning, roles, permissions and authentication for store colleagues.

Responsibilities

• Analyze, troubleshoot, and resolve store-impacting incidents within defined SLAs.
• Perform incident triage and RCA for retail operations issues.
• Monitor health of applications, interfaces, backend services, and inventory batch processes.
• Escalate complex issues to L3/development teams or third-party vendors and track to resolution.
• Support retail backend apps hosted on Azure Kubernetes, Linux environments; investigate performance/integration issues.
• Validate production deployments (phased store rollouts) and support release activities.
• Coordinate with infrastructure, network, and DBA teams during critical incident resolution.
• Troubleshoot Oracle database-related issues affecting inventory, task routing, and transactions.
• Analyze query performance and bottlenecks; assist data fixes and validation.
• Support Sahla Native Android app, RFID handheld scanners, and backend integrations.
• Investigate mobile crashes, sync issues on the shop floor; drive permanent fixes via problem management.
• Create and maintain SOPs, knowledge base articles, and troubleshooting guides for L1/Helpdesk.
• Participate in operational reviews and process improvements to elevate retail tech experience.

Skills

Springboot

Migration planned to react native

Oracle retail Store inventory

Oracle Database (SQL, PL/SQL)

Incident & Problem Management

Root Cause Analysis

Application Monitoring & Troubleshoot

Tools

Azure Kubernetes

Linux

Job description

Landmark Digital is the dynamic digital arm of Landmark Retail, serving as the cornerstone of our omnichannel business strategy. Headquartered in Dubai, UAE, with a strong technology and development hub in Bengaluru, we build and scale digital products, platforms, and experiences that power our retail businesses across multiple markets.

Required Skills

• Springboot
• Migration planned to react native
• Oracle retail Store inventory management
• Oracle Database (SQL, PL/SQL)
• Incident & Problem Management
• Root Cause Analysis (RCA)
• Application Monitoring & Troubleshooting

Job Description

• Provide L2 support for retail store applications, including SIM, Task Management, RFID systems, and the Sahla mobile app.
• Manage User Access queries, ensuring store colleagues have the correct role provisioning, permissions, and authentication to perform their duties.
• Analyze, troubleshoot, and resolve store-impacting incidents within defined SLAs to prevent disruption to customer service.
• Perform incident triage, impact assessment, and root cause analysis (RCA) for retail operations issues.
• Monitor application health, interfaces, store backend services, and inventory batch processes.
• Escalate complex issues to L3/development teams or third-party vendors and track them through to resolution.

Application & Infrastructure Support

• Support retail backend applications hosted on Azure Kubernetes, Linux based environment
• Investigate application, performance, and integration-related issues between store apps (SIM, Sahla), RFID middleware, POS, and central ERP systems.
• Validate production deployments (including phased store rollouts) and support release activities.
• Coordinate with infrastructure, network (e.g., store Wi-Fi/connectivity), and DBA teams during critical incident resolution.

Database Support

• Troubleshoot Oracle database-related issues affecting store inventory, task routing, and transactions using SQL and PL/SQL.
• Analyze query performance and identify database bottlenecks that impact store application responsiveness.
• Support data validation, stock reconciliation, issue investigation, and approved production data fixes.

Mobile Application & Hardware Support

• Support the Sahla Native Android application, RFID handheld scanners, and their backend integrations.
• Investigate mobile application crashes, offline/online synchronization issues (e.g., during stock counts), and performance concerns on the shop floor.
• Identify recurring store tech issues and drive permanent fixes through problem management.
• Create and maintain SOPs, knowledge base articles, and troubleshooting guides to empower L1/Helpdesk teams and store staff.
• Participate in operational reviews and support process improvements to continuously elevate the retail technology experience.