Level 1 India Support Engineer

Foxit; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

A global PDF solutions provider is seeking a skilled Level 1 India Support Engineer. You will handle product issues, provide technical support, and assist in software deployment. The ideal candidate has a Bachelor's degree, strong communication skills, and experience with synchronous communication tools. This full-time role involves working rotational shifts 24/7.

Qualifications

• Professional, clear, and straightforward conversations required.
• Experience supporting learning management systems and web conferencing technologies.
• Programming certifications or related coursework are a plus.

Responsibilities

• Serve as Level 1 customer support, troubleshooting product issues.
• Clarify customer complaints and explain solutions.
• Provide technical help desk support to software users.
• Assist in software implementation during pre- and post-deployment phases.

Skills

Good communication skills

Education

Bachelor’s degree with 3-5 years of product support experience

Tools

Synchronous communication tools

Job description

Foxit is transforming how the world interacts with documents through advanced PDF technology and tools. We are a leading global provider of fast, affordable, and secure PDF solutions used by millions worldwide. Recognized with numerous awards, Foxit serves customers in over 200 countries and maintains global operations. Our comprehensive product line and dynamic development schedule continue to drive growth, disrupting traditional standards with our proven PDF technology. Notable clients include Google, Amazon, and NASDAQ. With offices across the US, Asia, Europe, and Australia, we are expanding our team. For more information, visit https://www.foxit.com.

About the Role:

Foxit is seeking a skilled Level 1 India Support Engineer to join our team. In this role, you will handle Level 1 and Level 2 product issues, troubleshoot customer problems, and collaborate with product teams for ongoing improvement.

Working Hours: Willing to work rotational shifts 24/7, including weekdays and weekends.

Key Responsibilities:

• Serve as Level 1 customer support, troubleshooting and resolving product issues.
• Clarify customer complaints, determine causes, and explain solutions effectively.
• Provide technical help desk support to software users.
• Assist in software implementation during pre- and post-deployment phases.
• Support methods for integrating synchronous technologies like video conferencing, VoIP, and chat into curricula.

Qualifications:

• Good communication skills, capable of professional, clear, and straightforward conversations.

Desired Qualifications:

• Bachelor’s degree with 3-5 years of product support experience (technical and non-technical).
• Proven project management skills.
• Programming certifications or related coursework are a plus.
• Experience setting up and supporting synchronous communication tools (voice, video, chat).
• Experience supporting learning management systems and web conferencing technologies.

If you are passionate about customer support and problem-solving, join us in shaping the future of PDF technology worldwide.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industry: Software Development