Lending Specialist

super.money; Gurugram District; On-site; INR 1,800,000 - 3,500,000; Full time

Job summary

super.money, part of the Flipkart Group, seeks a hands-on Manager to accelerate Personal Loan growth through Agentic AI, contact centre and external partnerships. You will drive conversions, manage vendor ecosystems and scale B2B/B2B2C partnerships to deliver incremental disbursals and ROI.

You will collaborate with Product, Tech, Data Science and Risk teams to optimize funnels, ensure compliance, and deliver a scalable, customer-centric lending experience in the Indian market.

Qualifications

• 3–7 years of experience in digital lending, fintech, contact centre operations, growth, affiliate marketing or partnerships.
• Hands-on experience managing contact centre/BPO vendors and performance-driven engagement.
• Proven ability to source and scale B2B/B2B2C or affiliate partnerships with measurable outcomes.
• Strong understanding of the personal loan funnel, conversion metrics, ROI and unit economics.

Responsibilities

• Drive lead-to-disbursal conversions through AI-led bots, agent-assisted journeys and contact centre operations.
• Manage vendor performance, customer outreach, conversion funnels, call quality and operational productivity.
• Improve bot containment, resolution, agent handoffs and recovery of dropped-off applications.
• Identify funnel bottlenecks and drive interventions to improve approvals, application-to-disbursal conversion and disbursal value.
• Own channel-level targets across leads, approvals, disbursals, revenue and cost efficiency.
• Build scalable distribution channels through revenue-share, performance-linked and disbursal-based models.
• Work cross-functionally with Product, Technology, Data Science, Analytics, Risk and lender partners to improve conversion and customer experience.
• Ensure adherence to applicable LSP, data privacy and digital lending requirements.

Skills

Contact centre operations

Partnerships & affiliates

GenAI / agentic AI awareness

Stakeholder management

Commercial negotiation

Data analytics

Tools

Excel

PowerPoint

SQL

Job description

Manager – Lending Growth & Channel Partnerships

Company: super.money (Flipkart Group)

Location: Gurugram, India | On-site

Employment Type: Full-time

About super.money:

super.money is a fast-growing fintech and UPI platform within the Flipkart ecosystem, building scalable digital financial services for millions of Indian consumers. As a leading Lending Service Provider (LSP), we are focused on expanding personal loan disbursals through technology-led customer engagement, assisted conversions and strategic distribution partnerships.

The Role:

We are looking for a hands-on, growth-oriented professional to scale our Personal Loan business across three channels: Agentic AI, Contact Centre and External Partnerships. The role will work closely with internal teams and external vendors to convert existing customer leads into loan disbursals while building incremental business through affiliates, B2B and B2B2C partnerships.

Key Responsibilities:

• Drive lead-to-disbursal conversions through AI-led bots, agent-assisted journeys and contact centre operations.
• Manage vendor performance, customer outreach, conversion funnels, call quality and operational productivity.
• Improve bot containment, resolution, agent handoffs and recovery of dropped-off applications.
• Identify funnel bottlenecks and drive interventions to improve approvals, application-to-disbursal conversion and disbursal value.

2. B2B, B2B2C & Affiliate Partnerships

• Identify, onboard and scale affiliates, digital platforms, fintechs and enterprise partners to drive incremental loan sourcing.
• Own the partnership lifecycle, including prospecting, commercial negotiations, onboarding, integration and business ramp-up.
• Build scalable distribution channels through revenue-share, performance-linked and disbursal-based commercial models.
• Drive partner productivity, business reviews and ROI optimisation to deliver sustainable, incremental disbursals.

3. Business & Funnel Ownership

• Own channel-level targets across leads, approvals, disbursals, revenue and cost efficiency.
• Track funnel metrics, cohort performance, partner productivity and unit economics through regular MIS and business reviews.
• Work cross-functionally with Product, Technology, Data Science, Analytics, Risk and lender partners to improve conversion and customer experience.
• Ensure adherence to applicable LSP, customer consent, data privacy and digital lending requirements.

What We’re Looking For

• 3–7 years of experience in digital lending, fintech, contact centre operations, growth, affiliate marketing or partnerships.
• Hands-on experience managing contact centre/BPO vendors, assisted sales or performance-driven customer engagement.
• Demonstrated ability to source and scale B2B/B2B2C or affiliate partnerships and deliver measurable business outcomes.
• Strong understanding of the personal loan funnel, conversion metrics, disbursals, ROI and unit economics.
• Strong analytical skills with proficiency in Excel and PowerPoint; SQL and exposure to GenAI/agentic AI solutions are an advantage.
• Excellent stakeholder management, commercial negotiation and execution skills.

What Success Looks Like

• Higher lead-to-disbursal conversion through AI-led and assisted customer engagement.
• Improved vendor productivity and recovery of funnel drop-offs.
• Incremental disbursals and revenue from scalable external partnerships.
• Strong channel ROI, predictable business delivery and improved customer experience.

Join us to build the next growth engine for digital lending at super.money.