Business Manager

Oolka; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Oolka, a fintech startup, seeks a Business Manager - Lending to own the end-to-end lending journey, from application to disbursal, and to drive improvements in approval and disbursal rates. You will collaborate with lenders and internal teams to optimize decisioning, timelines, and efficiency in a fast-moving environment.

You will monitor critical metrics, identify bottlenecks early, and run experiments to enhance customer experience while ensuring operational scalability in a work-from-office

Qualifications

• 4–6 years in Business Operations, Lending Operations or Marketplace Operations.
• Experience in digital lending, loan marketplaces, embedded lending or consumer fintech.
• Strong understanding of lending funnels and lender operations.
• Experience managing lender relationships.
• Advanced Excel is a must.
• Ability to work across multiple teams in a fast-moving startup environment.
• Candidates from loan marketplaces, embedded lending platforms and consumer fintechs working with multiple lending partners preferred.

Responsibilities

• Own the end-to-end lending journey from application to disbursal.
• Improve approval, conversion and disbursal rates by identifying bottlenecks and driving closure.
• Monitor key business metrics and identify issues early.
• Collaborate with lending partners to improve decisioning, turnaround times, approvals and disbursal efficiency.
• Manage lender capacities, approval queues and operational escalations.
• Coordinate across credit, product, engineering, customer experience and lenders for smooth execution.
• Decide interventions across the funnel, including user prioritisation, calling campaigns and lender routing.
• Run experiments to improve business metrics and customer experience.
• Simplify processes and automate manual work to boost efficiency.

Skills

Advanced Excel

Data-driven

Cross-functional collaboration

Ownership

Communication

Tools

Lending platforms

Job description

Oolka is a Series A fintech startup building agentic AI to help millions of Indians manage their credit and finances. We're backed by Accel, Lightspeed India, and Z47, and founded by Utkrishta Kumar (ex-Chief Business Officer, Meesho).

AI is deeply embedded in how our Tech, Product, and Design teams work, we're not just using AI, we're building it.

Location: Work from office, Bellandur, Bangalore

Business Manager - Lending

What you will do

• Own the end-to-end lending journey from application to disbursal.
• Improve approval, conversion and disbursal rates by identifying bottlenecks and driving them to closure.
• Monitor key business metrics and ensure issues are identified early.
• Work closely with lending partners to improve decisioning, turnaround times, approvals and disbursal efficiency.
• Manage lender capacities, approval queues and operational escalations.
• Coordinate across credit, product, engineering, customer experience and lenders to ensure smooth execution.
• Decide operational interventions across the funnel, including user prioritisation, calling campaigns, user nudges and lender routing.
• Run experiments to improve business metrics and customer experience.
• Simplify processes and automate manual work to improve business efficiency.

Success in this role

You'll know you're doing well if:

• Approval-to-disbursal conversion keeps improving.
• Lender turnaround times reduce.
• Business issues are identified before they become customer issues.
• Teams execute faster because you're driving alignment.
• Business consistently achieves its disbursal targets.
• The business scales without operational bottlenecks.

What we're looking for

• 4–6 years of experience in Business Operations, Lending Operations or Marketplace Operations.
• Experience in digital lending, loan marketplaces, embedded lending or consumer fintech.
• Strong understanding of lending funnels and lender operations.
• Experience managing lender relationships.
• Comfortable working with data. Advanced Excel is a must.
• Someone who takes ownership, communicates well and enjoys solving problems.
• Ability to work across multiple teams in a fast-moving startup environment.
• Candidates from loan marketplaces, embedded lending platforms and consumer fintechs working with multiple lending partners will be preferred.