Learning & Quality Manager

IHG; India; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

IHG seeks a Learning & Quality Manager to lead the property's learning and quality initiatives, driving a culture of service excellence and continuous improvement. Plan and deliver engaging training aligned with IHG standards, while monitoring guest feedback and brand quality scores.

You will conduct quality audits, identify opportunities for improvement, and partner with department heads to tailor training, onboarding and ongoing development programs, fostering a strong learning culture across

Qualifications

• Relevant experience in Learning & Development / Quality within the hospitality industry.
• Strong understanding of luxury hospitality and service standards.
• Excellent communication, presentation and facilitation skills.
• Passion for people development and service excellence.
• Strong interpersonal and stakeholder management skills.

Responsibilities

• Lead the property’s Learning & Development initiatives.
• Plan and deliver engaging training programs aligned with IHG standards.
• Drive service excellence and quality standards across the resort.
• Monitor guest feedback, quality scores and brand standards.
• Conduct quality audits and identify opportunities for improvement.
• Partner with HODs to identify training needs and develop colleagues.
• Support onboarding, induction and ongoing development programs.
• Drive a strong learning culture and continuous improvement mindset.

Skills

Learning & Development

Quality management

Service excellence

Training delivery

Stakeholder management

Communication skills

Job description

We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.

Key Responsibilities:

• Lead the property’s Learning & Development initiatives
• Plan and deliver engaging training programs aligned with IHG standards
• Drive service excellence and quality standards across the resort
• Monitor guest feedback, quality scores and brand standards
• Conduct quality audits and identify opportunities for improvement
• Partner with HODs to identify training needs and develop colleagues
• Support onboarding, induction and ongoing development programs
• Drive a strong learning culture and continuous improvement mindset

We’re Looking For:

• Relevant experience in Learning & Development / Quality within the hospitality industry
• Strong understanding of luxury hospitality and service standards
• Excellent communication, presentation and facilitation skills
• Passion for people development and service excellence
• Strong interpersonal and stakeholder management skills