Learning and Development Manager

The Indian Hotels Company Limited (IHCL); North Goa; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

IHCL is seeking a seasoned Learning & Development leader to drive corporate office and hotel training initiatives. You will oversee content creation, LMS governance, and program evaluation, ensuring alignment with Tata-origin objectives and guest-experience excellence across IHCL properties.

The role emphasizes collaboration with SMEs and external vendors, development of leadership and talent pathways, and managing onboarding content for new L&D teammates while advancing digital learning

Qualifications

• Bachelor's degree in Hotel Management, HR, or Business Administration.
• Minimum 5 years of experience in Learning & Development.
• Proficiency with LMS and MS Office tools.
• Strong planning, project management, and time-management skills.

Responsibilities

• Drive learning and development initiatives for corporate office and hotels.
• Conduct needs assessments to align training with business goals and employee development.
• Manage online learning portal and drive learning paths with stakeholders.
• Maintain MIS/Reports and dashboards for corporate programs (LMS updates).
• Coordinate corporate programs and support cadres: SEDP and MMT.
• Assist in ERP implementation and maintenance post go-live.
• Develop training content including presentations, assessments, and quizzes.
• Onboard new L&D colleagues and design induction content.

Skills

Communication

Interpersonal skills

Education

Bachelor's degree in Hotel Management / HR / Business Administration

Tools

LMS

MS Office

Job description

Job Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Drive the learning and development initiatives for corporate office and hotel operations including implementing and evaluating training programs that align with the strategic objectives and enhance employee performance.

Essential Job Tasks

• Drive the learning and development initiatives for Corporate office and Hotels
• Assist in conducting needs assessment to identify training requirements across the organization This is to ensure that at the learning programs offered are aligned with business goals as well as employee development needs
• Manage the Online learning portal in a manner to ensure maximum use of the same. This will include driving of assigned learning paths through weekly updates to concerned stakeholders, promotion & execution of engagement activities, etc
• Maintain MIS of all corporate programs (LMS updates) , Minutes of Review Meetings , Creating dashboards as required
• Assist in co ordination of Corporate programs as required
• Assist in Cadre Programs: SEDP and MMT (Scheduling monthly engagements, blocking calendars, session posters, organising catch up calls, monitoring & review of appraisals and Learning notes, etc)
• Assist in New ERP implementation & maintenance post implementation
• Develop content including training presentations, assessments, Quizzes, etc
• Assist in onboarding of new L&D colleagues ( New Process )

Areas of Responsibility

Program Development & Execution :

• Overseeing the implementation, and monitoring of learning programs aimed at enhancing employee capabilities and performance.

OnLine Learning

• Creating learning paths , co ordinating with hotels for assigning, tracking and completion of the assigned learning paths on all on line learning platforms

Employee Onboarding

• Support on boarding of new colleagues in the L&D function at hotels
• Develop & design content for Employee induction and onboarding at hotels

Collaboration with SMEs

• Partner with subject matter experts (SMEs) and external vendors to develop customized learning solutions
• Support AVP L&D in the delivery of talent development initiatives across the organization, including leadership development, skill-building, and career progression frameworks.

Evaluation & Feedback

• Measure & Evaluate Effectiveness of training programs and make necessary improvements based on participant feedback and learning outcomes

Learning Management System

• Manage LMS ensuring that it supports the learning needs of the organisation
• Update LMS with relevant & engaging content
• Maintain and provide MIS /Reports

Additional Information-

• Business Acumen
• Innovation Orientation
• Cultural Sensitivity and Global Mindset
• Stakeholder Management
• Project Management
• Analytical Thinking
• Talent Development Focus
• Ethical Judgment
• Results-Oriented
• Agility and Flexibility

Required Qualifications

Bachelors degree in Hotel Management /Human Resources/Business Administration

Work Experience

• 5+ years of experience in Learning & Development
• Good communication & interpersonal skills.
• Proficiency in using LMS, MS Office and other relevant technologies
• Ability to work independently and as part of a team
• Good planning, project management & time management skills.

Languages Needed in Position

English

Key Interfaces- External

• External Learning & Development Consultants
• Learning Technology Vendors / E-learning Platforms
• Professional Associations (e.g. SHRM)
• Third-Party Training Providers

Key Interfaces- Internal

• Associate Vice President - Learning & Development
• Vice President – Sustainability and Learning & Development
• HR Leadership Team
• Business Unit Heads / Functional Leaders
• Managers and Line Leaders
• Employees (across all levels)
• Learning & Development Team
• IT and Digital Transformation Teams

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

Requirements: