Learning & Quality Manager

InterContinental 62s Group plc; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

InterContinental 62s Group plc is seeking a passionate Learning & Quality Manager to lead our Learning & Development initiatives and drive a culture of service excellence and continuous improvement across the resort.

You will design and deliver training aligned with IHG standards, monitor guest feedback and quality scores, conduct audits, and partner with department heads to identify development needs and onboard new colleagues.

Qualifications

• Experience in Learning & Development / Quality within hospitality.
• Strong understanding of luxury hospitality and service standards.
• Excellent communication, presentation and facilitation skills.
• Passion for people development and service excellence.
• Strong interpersonal and stakeholder management skills.

Responsibilities

• Lead the property’s Learning & Development initiatives.
• Plan and deliver engaging training programs aligned with IHG standards.
• Drive service excellence and quality standards across the resort.
• Monitor guest feedback, quality scores and brand standards.
• Conduct quality audits and identify opportunities for improvement.
• Partner with HODs to identify training needs and develop colleagues.
• Support onboarding, induction and ongoing development programs.
• Drive a strong learning culture and continuous improvement mindset.

Skills

Excellent communication

Presentation skills

Facilitation skills

Interpersonal skills

Stakeholder management

Passion for people development

Service excellence

Job description

We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.

Key Responsibilities:

• Lead the property’s Learning & Development initiatives
• Plan and deliver engaging training programs aligned with IHG standards
• Drive service excellence and quality standards across the resort
• Monitor guest feedback, quality scores and brand standards
• Conduct quality audits and identify opportunities for improvement
• Partner with HODs to identify training needs and develop colleagues
• Support onboarding, induction and ongoing development programs
• Drive a strong learning culture and continuous improvement mindset

We’re Looking For:

• Relevant experience in Learning & Development / Quality within the hospitality industry
• Strong understanding of luxury hospitality and service standards
• Excellent communication, presentation and facilitation skills
• Passion for people development and service excellence
• Strong interpersonal and stakeholder management skills