Learning Operations New Associate

Carrerlift; Bengaluru; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Accenture Bengaluru is seeking an Associate in Learning Operations to support planning, coordinating, and executing training programs. You will handle administration, data analysis, and stakeholder communication to ensure smooth learning operations.

Key tasks include LMS management, course setup, scheduling, and reporting. A Bachelor's degree and experience in learning administration are preferred; proficiency in MS Office and data handling is essential.

Formación

• Bachelor's degree required.
• Experience in learning domain or learning admin services preferred.
• Strong MS Office skills with ability to handle large data sets and present data clearly.

Responsabilidades

• Coordinate with trainers, instructors and vendors to ensure timely delivery of training sessions.
• Book and manage training venues and necessary equipment.
• Manage LMS including course setup, user enrollment and tracking.
• Generate and analyze reports on training activities and completion rates.
• Troubleshoot LMS issues and respond to scheduling inquiries within defined timeframes.
• Coordinate schedules with internal and external stakeholders and/escalate issues as needed.
• Assist in process improvement initiatives.

Conocimientos

MS Office

Excel

Data analysis

Educación

Bachelor's degree

Herramientas

LMS

Descripción del empleo

Skill required: Talent Development - Learning OperationsDesignation: Learning Operations New AssociateQualifications:Any GraduationYears of Experience:0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• This role plays a crucial role in the planning, coordination, and execution of training programs within an organization.Their responsibilities typically include a mix of administrative, analytical, and coordination tasks to ensure that learning and development activities run smoothly.

What are we looking for?

• Bachelors degree; B.A, B.Com, B.Sc, B.Tech
• Experience in a learning domain, learning admin services
• MS Office skills; Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend & quickly learn client data bases or menu based systems & ability to present data in a comprehensible format
• Client Interfacing skills (Email & Phone); Good Email etiquette, strong email drafting & keyboard skills & good phone etiquette
• English language proficiency; Strong written & verbal communication skills, grammar, right word choice, sentence structure, precise or relevant content, smooth thought flow and the ability to present more information in a short span of time or space sensibly.
• Good organizational, prioritization and multi-tasking skills.
• Strong analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Attention to detail.
• Focus on high data accuracy.
• Quality driven in communications and all system transactions.

Roles and Responsibilities

• Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.
• Book and manage training venues, facilities, and necessary equipment.
• Manage and update the organizations LMS, including course setup, user enrollment, and tracking of training completion.
• Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.
• Troubleshoot and resolve any technical issues related to the LMS if needed.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
• Serve as a point of contact for training-related inquiries from employees, managers, and external partners.
• Communicate training schedules, changes, and updates to relevant stakeholders promptly.
• Escalate potential issues to Delivery Services Management, Capability Management and or Scheduling Team Lead.
• Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
• Assist in Process Improvement initiatives.

Any Graduation

About Accenture

About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.