Learning Experience Leader (Process Trainer)

TaskUs; Hyderabad; Presencial; INR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Internal mobility

Professional growth opportunities

Descripción de la vacante

TaskUs in Hyderabad, India is seeking a Learning Experience Leader to design and expand training and development programs aligned with product-specific training methodologies and initiatives. You will set standards, deliver end-user and partner training, develop curricula and exams, and maintain training materials while overseeing induction programs and e-learning packages.

The right candidate will monitor progress, revise programs as needed, and stay abreast of new technologies to continuously

Formación

• Experience designing and expanding training and development programs.
• Ability to create curricula, training materials, and exams for enterprise onboarding and product training.
• Familiarity with e-learning packages and digital learning techniques.

Responsabilidades

• Set standards and expectations through conduct and integrity.
• Create and deliver end-user, partner, and distributor training including curriculum, training, and exams.
• Deliver technical preparatory training based on enterprise needs.
• Complete projects and motivate trainees through effective training.
• Continuously improve training programs across the organization.
• Update programs to adapt to changes in the work environment.
• Maintain training documents and materials as the content expert.
• Develop induction programs and monitor trainee progress.
• Ensure compliance with training requirements and explore new technologies for workplace learning.

Conocimientos

Training design

Curriculum development

Training delivery

E-learning

Content authoring

Induction programs

Descripción del empleo

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives.

As a Learning Experience Leader, you will:

• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;
• Monitor and review trainees’ progress through questionnaires and discuss with their managers;
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
• Research and present new technologies and methodologies in workplace learning; and
• Ensure that all trainees adhere to the company’s Code of Conduct.

So, do you have what it takes to become a Learning Experience Leader?

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.