Learning Experience Leader (Process Trainer)

TaskUs; Kolkata District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

TaskUs, a leading provider of outsourced digital services, seeks a Learning Experience Leader in India to design and expand training programs aligned with product methodologies, supporting rapid growth.

You will deliver end-user and partner training, develop induction programs, and continuously improve learning initiatives, while ensuring compliance and adaptability.

Join TaskUs and contribute to a People First culture across a diverse, global workforce.

Qualifications

• Design and expand training and development programs aligned with organizational needs.
• Deliver technical preparatory training and exams for learners.
• Monitor trainee progress and adapt programs as needed.
• Ensure e-learning packages meet requirements.

Responsibilities

• Set standards and expectations through conduct and integrity.
• Create and deliver end-user and partner training with curricula and exams.
• Deliver technical training per enterprise needs.
• Complete projects and motivate trainees.
• Improve training programs across the organization.
• Revise programs to match changing work environments.
• Maintain training materials and content as subject expert.
• Develop effective induction programs.
• Track trainee progress and discuss with managers.
• Ensure statutory training and explore e-learning.
• Research new technologies in workplace learning.
• Ensure adherence to the Code of Conduct.

Skills

Training design

Curriculum development

Learning & development

E-learning tools

Content creation

Stakeholder management

Education

Bachelor's degree in Education, HR, or related field

Tools

LMS platforms

Articulate 360

Storyline

Job description

Job Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives.

As a Learning Experience Leader, You Will

• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;
• Monitor and review trainees' progress through questionnaires and discuss with their managers;
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
• Research and present new technologies and methodologies in workplace learning; and
• Ensure that all trainees adhere to the company's Code of Conduct.

So, do you have what it takes to become a Learning Experience Leader?

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.