IT Director, Applications (Workday and HR Automation)

TaskUs; Varanasi; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

TaskUs is seeking an IT Director, Applications to lead a techno-functional team delivering world‑class SaaS and HR solutions. You will work with internal and external stakeholders to align long‑term business strategy with high‑growth plans, prioritizing roadmaps and driving HR automation initiatives including Workday integrations.

The role requires extensive experience in Workday, HR platforms, and program leadership, with a focus on delivering value while balancing cost, quality, and timelines

Qualifications

• 12+ years delivering and managing teams in the delivery of software applications and automation.
• Minimum 5 years providing technical support for HR and Recruiting functions in a global environment with staff in excess of 25,000 employees.
• Minimum 3 years managing teams in the delivery of Workday and integration HR platforms including Workday HCM, Workday Recruiting, and integrations to payroll, benefits, background check and other vendor providers.
• Experience managing application service delivery and user support for applications.

Responsibilities

• Lead a techno-functional team in delivering world-class SaaS and customer solutions.
• Develop and prioritize short‑term and long‑term delivery roadmaps with internal and external stakeholders.
• Evaluate needs and solutions to meet business requirements and de-risk projects.
• Balance sustaining support with large transformation projects including scope, time, cost, quality, resources, and risk.

Skills

Workday

HR Automation

Leadership

Stakeholder management

Project management

Tools

Workday HCM

Workday Recruiting

HR platforms integrations

Job description

Job Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. TaskUs started with a single vision to create a different breed of Business Processing Outsourcing (BPO) that values an innovative, agile culture and mastery of consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs.

IT Director, Applications (Workday & HR Automation)

How would you like to lead innovative software delivery at the world’s fastest growing technology-enabled business processing outsourcing company? You will lead a techno-functional team in delivering world-class SaaS and customer solutions to our business users. This process includes working with internal and external stakeholders to develop and continuously improve processes based on long‑term business strategies aligned to high‑growth business plans. You will help negotiate and prioritize short‑term and long‑term delivery roadmaps and contribute to the overall execution of departmental activities. You and your team will evaluate needs and commercial as well as custom solutions to meet those needs and assist in defining and de‑risking projects through experienced project planning for business application projects. This role balances competing demands for both sustaining support and enhancements as well as large transformation projects including scope, time, cost, quality, resources, and risk.

Responsibilities & Qualifications

• 12+ years delivering and managing teams in the delivery of software applications and automation
• Minimum 5 years providing technical support for HR and Recruiting functions in a global environment with staff in excess of 25,000 employees. Public company/SEC experience preferred.
• Minimum 3 years managing teams in the delivery of Workday and integration HR platforms including Workday HCM, Workday Recruiting, and integrations to payroll, benefits, background check and other vendor providers
• Experience managing application service delivery and user support for applications
• Experience establishing priorities and schedules for business application projects
• Experience with system and organizational planning to ensure business and service continuity
• Experience directing and measuring your teams in service excellence and in documenting and maintaining business process documentation, configuration guides, support knowledge bases, and user job aids
• Extensive experience in requirements gathering for multiple business functions that gives you a breadth of exposure to anticipate business needs
• Experience with advising and applying AI and Automation for business processing automation and workflow automation including Workday and other platforms (Workato preferred)
• Experience influencing IT and business executive management in setting direction and quickly identifying solutions to address business opportunities and challenges
• Experience in resource/budget planning/forecasting and managing expenses to plan
• Senior level technical expertise and/or architecture experience preferred
• Knowledge of project management practices preferred
• Knowledge and experience with Recruiting Automation required. Preferred integrated platforms include TalkPush and Harver

Best of the Best

At TaskUs we pride ourselves on being a world‑class leader in both business growth and employee culture. The following traits help a leader succeed in our environment:

• You are an achiever who enjoys a challenge and has a high level of personal stamina
• Your positive attitude is infectious and you are pragmatic and results oriented
• You care about others, their success and their personal growth. You provide your team and peers the belief, leadership, and support they need to succeed. You invest time and focus in defining and providing learning and growth opportunities in their areas of interest and need
• Your emotional intelligence allows you to tackle momentary business obstacles, high‑pressure timelines, global demands, and changing priorities with grace
• You know your strengths and how you best partner honestly with peers in your areas of opportunity so that the entire team continuously grows stronger
• You enjoy numbers and external insights, and utilize KPIs and research to inform your measurement of performance and decision processes
• You are influential and understand that good process comes before technology. You are able to share understanding of business objectives, and focus your business partners, IT collaborators, and your team on the successful completion of technology transformation projects on time and within budget
• You are team-oriented and understand that while individual heroics are sometimes needed, the tribe mindset assures broader long‑term success
• The details are important to you and occasionally your work approach will be hands‑on when you need it to be
• You exercise personal discipline to stay focused and define priorities in a high‑paced global business environment
• You are creative and strategic, welcoming and promote unconventional thinking
• You are comfortable expressing your viewpoint. You provide ongoing feedback and assessment of project status and issues to managers and executives and listen for areas for additional improvement

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.