Learning & Development Operations

Persistent; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Persistent is seeking a Learning & Development Operations professional to manage training and assessment operations from scheduling to feedback collection in Pune. The role focuses on coordinating with internal and external trainers, maintaining reports in MS Excel, and ensuring timely execution according to SLA.

You will handle logistics, nominations, assessments, and post-training activities while collaborating with stakeholders and participants to deliver a smooth learner experience.

Qualifications

• Strong MS Excel skills for maintaining reports and tracking training data.
• Excellent communication to coordinate with stakeholders, trainers and participants.
• Good analytical ability to manage queries, interpret feedback and support execution.

Responsibilities

• Stakeholder Management: gather training requirements and coordinate with trainers and requestors.
• Training/Assessment Planning: schedule trainings and manage logistics per SLA.
• Nomination tracking: monitor nominations and drive participation via alerts and mailers.
• Assessment Execution: coordinate venues, tests, invigilators, and query resolution.
• Training Execution/Logistics: run day-of logistics, attendance, and last-minute changes.
• Feedback & Reports: collect feedback, implement improvements, and log reports.

Skills

MS Excel

Stakeholder management

Communication skills

Analytical thinking

Job description

About Position:

To execute training operations for either training or assessment offering types, including creation of schedules, trainer interactions, logistics arrangement and feedback collection. The candidate should possess strong MS Excel skills for maintaining reports and tracking training-related data, effective communication skills to coordinate with stakeholders, trainers, and participants, and good analytical ability to manage queries, interpret feedback, and support smooth execution of training and assessment operations.

• Role: Learning & Development Operations
• Location: Pune
• Experience: 2 to 4 years
• Job Type: Full Time Employment

What You'll Do:

• Stakeholder Management: Should interact with training requestors to collect training requirements. Should coordinate/interact with internal/external trainers for training schedule. Should facilitate the evaluation calls/meetings between internal SMEs and external trainers, if required. Should ensure that all internal customer / stakeholder queries are addressed and closed in a timely fashion. In case of assessment operations, should co-ordinate with all internal/external trainers and assessment requestors for creating questions, review and evaluation of assessments and scheduling the same.
• Training/ Assessment Planning: Should manage the scheduling in the system as per the calendar planned by the Operations Manager and/or Lead. Should ensure logistics including room booking, virtual machine management, and any other learning material requirements, are taken care of for any training/assessments allocated. Should ensure that training/assessments are scheduled as per SLA.
• Training Execution - Nomination tracking: Should keep track of nomination data and ensure that the minimum quorum for any training is met. Should continuously follow up with the relevant grades by sending out nuggets/mailers to increase nominations. Should send mailers to employees who have a particular training mapped as part of their Individual Learning Plan. In case of low nominations, should communicate the same to the management and implement the decisions given.
• Assessment Execution: For each assessment event, handle the following event logistics: - Should send mailers to employees providing venue and other test details. Ensure that all assessments start and end at the stipulated time, and that all invigilators are performing their assigned duties properly. Ensure that subjective assignments are uploaded on server, and a backup is maintained for future use. Handle queries (at first level) from assessment participants and redirect them to respective POCs if required. Ensure that all queries are taken to a logical closure.
• Training Execution - Logistics: Should manage end-to-end execution on the day of training. Should kickstart training sessions with a short introduction to set participant expectations and address any queries that may arise. Should manage last-minute cancellations, in unavoidable situations. Should maintain attendance records for all training courses executed.
• Training/Assessment Execution - Feedback: Should ensure that desired feedback is obtained for any particular training/ assessments. Should take corrective action based on feedback and inform the respective candidate. Should follow up with participants for submitting feedback in the system. Should collate manager (of participant) feedback for quarterly project request surveys.
• Reports: Should maintain and update reports for all training transactions on a daily basis. Should update the same on a timely basis. Should log and maintain various status reports for different offerings. Should address any adhoc queries for reports arising from management and any other internal stakeholders.

Expertise You'll Bring:

• Experience in Learning & Development operations, including training coordination, scheduling, logistics, participant communication, feedback collection, and post-training support.
• Ability to manage multiple training and assessment programs while coordinating effectively with stakeholders, trainers, participants, and internal teams.
• Proactive and detail-oriented, with strong ownership, a learning mindset, and the ability to support process improvements and deliver a positive learner experience.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalisation for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."