Learning & Development Manager

Accor; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Novotel Mumbai Juhu Beach, part of Accor, is seeking a Learning and Development leader to oversee the hotel’s talent development. You will design and manage the annual training plan, oversee the learning budget, and align programs with organizational goals.

The role requires conducting Training Needs Analysis with department heads, delivering engaging programs, managing the LMS, measuring training outcomes, and collaborating with external vendors to enhance performance and culture.

Qualifications

• Experience leading L&D in hospitality or service industries is preferred.
• Strong analytical and stakeholder collaboration skills.
• Ability to design and implement effective training programs.
• Proficient in LMS management and data reporting.
• Excellent communication and presentation abilities.

Responsibilities

• Oversee the annual training plan and learning budget.
• Conduct Training Needs Analysis with department heads.
• Design and deliver engaging training programs across levels.
• Manage the Learning Management System (LMS).
• Measure training effectiveness using data-driven metrics.
• Lead employee engagement and development initiatives.
• Coordinate with external vendors for training delivery.
• Prepare reports for senior management on outcomes and recommendations.

Skills

Training Needs Analysis

LMS Administration

Training Program Design

Vendor Management

Data-driven Decision Making

Stakeholder Collaboration

Employee Engagement

Tools

LMS

Job description

Company DescriptionNovotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Company DescriptionNovotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines. Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job DescriptionThis position is responsible to oversee and manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support Accor philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

• Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation
• Conduct comprehensive Training Needs Analysis in collaboration with department heads and stakeholders to identify skill gaps and design targeted learning solutions
• Design, coordinate, and deliver engaging training programs—both internal and external—across all organizational levels, utilizing diverse delivery methods and platforms
• Manage and optimize the Learning Management System (LMS) to ensure seamless program enrollment, tracking, and accessibility for all employees
• Measure and analyze training effectiveness through data-driven metrics, feedback mechanisms, and performance indicators; recommend continuous improvements based on findings
• Lead employee engagement and development initiatives that promote a supportive, inclusive learning environment and strengthen organizational culture
• Manage relationships with external training vendors and consultants, ensuring quality delivery and cost-effectiveness
• Stay current with industry trends and emerging learning technologies; implement innovative solutions to enhance program delivery and support organizational change initiatives
• Prepare detailed reports and presentations for senior management on training outcomes and strategic recommendations