Learning & Development Manager

Accorhotel; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accor in Hyderabad is seeking a Learning & Development specialist to lead the annual L&D strategy and training calendar. You will identify training needs, coordinate induction programs for Heartists, and drive soft skills, customer service, and leadership training across the hotel.

You will also maintain training records, support succession planning, IDPs, and coach employees to grow their careers while ensuring compliance and brand standards.

Qualifications

• Annual Learning & Development strategy and training calendar
• Identify training needs through TNA, performance reviews, audits, and departmental discussions
• Coordinate induction programs for all new Heartists (Accor) and deliver soft skills, customer service, leadership and behavioral training

Responsibilities

• Develop and execute the annual Learning & Development strategy and training calendar.
• Identify training needs through Training Need Analysis (TNA), performance reviews, audits, and departmental discussions.
• Coordinate and facilitate induction programs for all new Heartists.
• Conduct soft skills, customer service, leadership, and behavioral training programs.
• Maintain training records, attendance, and monthly training reports.
• Support succession planning and talent pipeline development.
• Coordinate management trainee, internship, and cross-exposure programs.
• Develop Individual Development Plans (IDPs) for high-potential employees.
• Coach and mentor employees to support career growth.
• Ensure completion of mandatory compliance, hygiene, safety and prevention trainings.
• Monitor adherence to Accor Learning Programs and brand standards.
• Support internal and external audits related to training and development.
• Organize employee engagement activities, learning campaigns, and recognition programs.
• Promote a learning culture through workshops, webinars, and digital learning platforms.
• Partner with department heads to improve employee productivity and engagement scores.

Skills

Learning & Development

Training management

Coaching & mentoring

Performance analysis

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Key Responsibilities

Learning & Development

• Develop and execute the annual Learning & Development strategy and training calendar.
• Identify training needs through Training Need Analysis (TNA), performance reviews, audits, and departmental discussions.
• Coordinate and facilitate induction programs for all new Heartists.
• Conduct soft skills, customer service, leadership, and behavioral training programs.
• Maintain training records, attendance, and monthly training reports.

Talent Development

• Support succession planning and talent pipeline development.
• Coordinate management trainee, internship, and cross-exposure programs.
• Develop Individual Development Plans (IDPs) for high-potential employees.
• Coach and mentor employees to support career growth.

Compliance & Brand Standards

• Ensure completion of mandatory compliance, hygiene, safety, and prevention trainings.
• Monitor adherence to Accor Learning Programs and brand standards.
• Support internal and external audits related to training and development.

Employee Engagement

• Organize employee engagement activities, learning campaigns, and recognition programs.
• Promote a learning culture through workshops, webinars, and digital learning platforms.
• Partner with department heads to improve employee productivity and engagement scores.