Learning & Development Manager

Accorhotel; Calangute; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accor is seeking a Learning & Development professional to lead the annual strategy and training calendar for Heartists across our properties in India. The role focuses on nurturing talent, coordinating inductions, and delivering soft skills and leadership training to elevate guest experiences.

The ideal candidate has L&D experience in hospitality, expertise in TNA, budgeting, and vendor management, and a passion for building a learning culture across departments.

Qualifications

• Bachelor's Degree in Hotel Management or Business Administration or related discipline.
• Experience in Learning & Development, preferably within the hospitality industry.
• Previous hotel L&D / Training Manager experience preferred.
• Experience in training needs analysis, training planning, facilitation and evaluation.
• Experience in managing training budgets, vendors, records and L&D reporting.

Responsibilities

• Develop and execute the annual Learning & Development strategy and training calendar.
• Identify training needs through Training Need Analysis (TNA), performance reviews, audits, and departmental discussions.
• Coordinate and facilitate induction programs for all new Heartists.
• Conduct soft skills, customer service, leadership, and behavioral training programs.
• Maintain training records, attendance, and monthly training reports.
• Support succession planning and talent pipeline development.
• Coach and mentor employees to support career growth.
• Organize employee engagement activities, learning campaigns, and recognition programs.

Skills

Training needs analysis

Training planning

Facilitation

Evaluation

Coaching

Vendor management

Education

Bachelor's degree in Hotel Management or related discipline

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Key Responsibilities

Learning & Development

• Develop and execute the annual Learning & Development strategy and training calendar.
• Identify training needs through Training Need Analysis (TNA), performance reviews, audits, and departmental discussions.
• Coordinate and facilitate induction programs for all new Heartists.
• Conduct soft skills, customer service, leadership, and behavioral training programs.
• Maintain training records, attendance, and monthly training reports.

Talent Development

• Support succession planning and talent pipeline development.
• Coordinate management trainee, internship, and cross-exposure programs.
• Develop Individual Development Plans (IDPs) for high-potential employees.
• Coach and mentor employees to support career growth.

Compliance & Brand Standards

• Ensure completion of mandatory compliance, hygiene, safety, and prevention trainings.
• Monitor adherence to Accor Learning Programs and brand standards.
• Support internal and external audits related to training and development.

Employee Engagement

• Organize employee engagement activities, learning campaigns, and recognition programs.
• Promote a learning culture through workshops, webinars, and digital learning platforms.
• Partner with department heads to improve employee productivity and engagement scores.

• Bachelor's Degree in Hotel Management orBusiness Administration or a related discipline.
• Relevant experience in Learning & Development, preferably within the hospitality industry.
• Previous experience in a hotel L&D / Training Manager role will be preferred.
• Experience in training needs analysis, training planning, facilitation and evaluation.
• Experience in managing training budgets, vendors, records and L&D reporting.