Learning & Development Executive

Rhg; Makroniya Khurd; On-site; INR 600,000 - 900,000; Full time

Job summary

Radisson is seeking an Learning & Development Executive to upskill team members across the hotel, supporting the General Manager to uphold brand standards and guest experience. The role partners with hotel leadership to launch training programs and ensures alignment with CSO/ASO guidelines.

Certification to deliver DNA programs and onboarding (90-day journey) are required, with ongoing evaluation of training effectiveness.

Qualifications

• Identify training needs with hotel leadership.
• Design training programs aligned with CSO/ASO guidelines.
• Deliver DNA training programs and onboarding (90-day journey).
• Evaluate training effectiveness using feedback ratings and knowledge scores.
• Maintain Learning Management System and onboarding paths (Radisson Academy Online).
• Ensure brand standards and training calendars are maintained.

Responsibilities

• Identify training needs for hotel to plan training calendar.
• Deliver training programs to positively impact brand standards, guest experience and quality.
• Ensure completion of online and in-person onboarding for all employees within 90 days.
• Ensure all administrative tasks in L&D, such as maintaining training data, and submission of training reports are done on time.
• Responsible for effectiveness of OJS Trainers
• Maintains industrial relations with hospitality institutes

Skills

Upskilling

L&D Strategy

Cross-functional Collaboration

Communication

Tools

Learning Management System

Job description

The Learning & Development Executive will be focused on upskilling all team members at the hotel and support the General Manager to maintain brand standards and quality of guest experience.

Identify training needs: Work with the hotel leadership team to provide training support for any new product or service program launch for the hotel.

Design Training Programs: Ensure latest version of training program is available and used to deliver any training. This must be in line with the CSO/ASO guidelines.

Deliver Training: Must be certified to deliver DNA training programs, such as Yes, I Can! And Responsible Business. Delivers onboarding program for all new joiners (90-day journey) as defined by the global team.

Evaluate Program Effectiveness: Evaluate success of the programs (training feedback ratings and knowledge improvement scores).

Maintains Learning Management System: Leads the role of Local Learning Partner for the hotel. Ensure all new joiners are onboarded by Human Resources team to access Radisson Academy Online. Tracks and communicates completion of Online Onboarding Path and Service Culture training to hotel leadership team. Ensure all managers are trained to assign training to their direct reports and check completion status. Assign departmental Typsy playlist to all new joiners and track completion. Ensure all live session attendance is tracked and marked on RAO. Ensure completion of annual compliance training.

Maintains Brand Standards and Quality Acts as the custodian of hotel brand standards and guides hotel to refer to Brand Standards on SharePoint/Hotelkit.

Ensure certification and contribution of Certified Departmental Trainer Conducts monthly OJS Trainer Meet to check the following: All trainers are actively involved in conducting training for their department. All trainers are publishing their training calendar. Topics included in training calendar are in line with the findings in GRI/GSS. All trainers are maintaining their training completion report. All trainers are submitting the training completion report and training tracker.

All new joiners are trained on mandatory tasks before assigning duties.

Maintains training documentation and communication: Publishes hotel training calendar every month in advance so departments can nominate their participants. Invites nominations from all departments and publish final nominations sheet. Ensure all topic related pre-work and post-work is communicated and completed on time. Publishes Monthly Training Report to the hotel leadership team. Maintains training grid at the hotel level. Ensure attendance for all training are tracked and documented.

Builds relationship with hospitality institutes: Partner with Hotel Schools and Skill Development Centres to provide internship opportunities to students as part of their curriculum.

Ensure positive internship experience: Ensure hotel has budgeted number of interns hired in each batch. Acts as program manager for interns, ensuring they have a learning plan in place and each departments provides learning opportunities to all students. Onboard all interns in a similar manner as all new team members to ensure a positive brand experience. Conducts monthly intern meeting to evaluate learning and address any grievances. Ensure successful completion of internship for all students and issues them a completion certificate. Recognizes intern's basis performance.

C. Key roles and responsibilities : List up to 5 - 8 key roles and responsibilities of this job. Additionally, please indicate the percentage of time spent on a monthly basis for each role/responsibility.

Roles/Responsibilities

Identify training needs for the hotel to plan training calendar.

Deliver training programs to positively impact brand standards, guest experience and quality.

Ensure completion of online and in-person onboarding for all employees within 90 days.

Ensure all administrative tasks in L&D, such as maintaining training data, and submission of training reports are done on time.

Responsible for effectiveness of OJS Trainers

Maintains industrial relations with hospitality institutes

D. Competencies & skills requirements .

Expert knowledge of upskilling team members, always up to date on the latest trends.

Experience using Learning Management System.

Digitally savvy.

Knowledge and experience working with people from diverse educational backgrounds.

A passion for communication - a natural networker who enjoys collaborating with cross-functional teams.

Strong attention to detail - a belief that details really matter.

Good organizational and prioritization skills with ability to navigate competing priorities and work together with multiple stakeholders.

A guest-oriented mindset to help maintain positive guest experience.