Learning Delivery Consultant - Global Learning

Capgemini; Kolkata District; Hybrid; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work mode

Career growth

Certifications training programmes

Job summary

Capgemini is seeking an experienced Learning Delivery Consultant (Program Manager) to drive global learning initiatives. You will partner with Learning Business Partners, Talent Directors, facilitators, administrators, and stakeholders to plan, coordinate, and deliver high‑quality programs worldwide.

You will oversee delivery excellence from planning to execution, combining project management, analytics, and operations to create outstanding learner experiences while continuously improving how

Qualifications

• Experience in Learning Development, HR, Talent, or a related environment.
• Experience coordinating programs, projects, or events involving multiple stakeholders.
• Experience supporting virtual, digital, and classroom learning solutions.
• Experience using reporting, analytics, and performance data.

Responsibilities

• Manage end-to-end delivery of facilitated, virtual, digital, and face‑to‑face learning programs and events.
• Gather, validate, and coordinate program requirements.
• Key contact for Learning Business Partners, facilitators, and stakeholders.
• Ensure delivery milestones and timelines are achieved.

Skills

Project management

Stakeholder mgmt

Communication

Data interpretation

Attention to detail

Prioritization

MS Excel

PowerPoint

Word

Copilot

Continuous improvement

Tools

Copilot

Job description

Your Role

Ready to make a global impact through learningWe are looking for an experienced Learning Delivery Consultant (Program Manager) to help bring world‑class learning experiences to life. In this role, you will partner with Learning Business Partners, Talent Directors, facilitators, administrators, and key stakeholders to plan, coordinate, and deliver high‑quality learning programs for a global audience.

You will be at the heart of delivery excellence, ensuring learning programs run smoothly from planning through execution. Combining project management, stakeholder engagement, analytics, and operational expertise, you will create outstanding learner experiences while continuously improving how learning is delivered.

Key Responsibilities

Program Delivery

• Manage end-to-end delivery of facilitated, virtual, digital, and face‑to‑face learning programs and events.
• Gather, validate, and coordinate program requirements.
• Key contact for Learning Business Partners, facilitators, and stakeholders.
• Ensure delivery milestones and timelines are achieved.

Program Readiness Quality

• Ensure facilitators, materials, documentation, and resources are in place.
• Maintain accurate program information and schedules.
• Monitor delivery quality, consistency, and execution standards.
• Identify risks and support mitigation activities.

Stakeholder Facilitator Management

• Build strong partnerships with Learning Business Partners, Talent Directors, Facilitator Administrators, and delivery teams.
• Coordinate communications across stakeholder groups.
• Support facilitator planning, onboarding, and readiness activities.
• Deliver briefings and monitor qualification levels.

Reporting, Analytics Governance

• Produce and maintain reports, dashboards, and performance metrics.
• Analyze learner feedback, participation trends, and delivery data.
• Provide recommendations to improve delivery effectiveness.
• Support governance through reporting and performance monitoring.

Financial Management

• Track budgets, forecasts, and related financial activities.
• Maintain accurate financial records and reporting.
• Support effective financial governance.

Learner Participation Engagement

• Support initiatives that increase learner participation and program reach.
• Monitor registrations, attendance, and feedback.
• Help enhance engagement and learner satisfaction.

Continuous Improvement

• Share delivery best practices across the learning function.
• Collaborate on enhancements informed by learner feedback and insights.
• Drive improvements that strengthen efficiency, quality, and effectiveness.

Event Coordination

• Coordinate venue, logistical, and operational requirements for face‑to‑face programs/events.

Your Profile

Knowledge, Skills and Experience

Essential Experience

• Experience in Learning Development, HR, Talent, or a related environment.
• Experience coordinating programs, projects, or events involving multiple stakeholders.
• Experience supporting virtual, digital, and classroom learning solutions.
• Experience using reporting, analytics, and performance data.

Essential Skills

• Strong project management skills.
• Excellent stakeholder management and relationship‑building capabilities.
• Strong communication skills.
• Ability to interpret data, identify trends, and recommend actions.
• Strong attention to detail, problem‑solving, and decision‑making skills.
• Manage competing priorities and deliver to deadlines.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Copilot.
• Adaptability, accountability, ownership, creativity, and a continuous improvement mindset.

Personal Attributes

• Learner and customer focused.
• Collaborative across global and cross‑functional teams.
• Comfortable working independently and as part of a team.
• Resilient, proactive, and adaptable.
• Committed to operational excellence and outstanding delivery.
• Passionate about creating meaningful learning experiences.

What you will love about working here

• We recognize the significance of flexible work arrangements to provide support in hybrid mode, you will get an environment to maintain healthy work life balance
• Our focus will be your career growth professional development to support you in exploring the world of opportunities.
• Equip yourself with valuable certifications training programmes in the latest technologies such as Gen AI.