Lead Technical Support Engineer

ClearTrail Technologies; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

ClearTrail Technologies is seeking a senior infrastructure professional to lead hardware and software deployment across complex environments. You will identify requirements, design highly available deployment, networking, storage, and virtualization architectures, and ensure security aligned with customer needs.

You will also implement monitoring tools, automate deployments, troubleshoot issues under SLAs, and contribute to documentation, knowledge sharing, and product release training with

Qualifications

• 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support.

Responsibilities

• Identify Hardware and Software requirements related to Product Implementation.
• Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
• Design network security as per the requirement of customer.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades.
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Participate in design reviews of HLDs and LLDs with Customers.

Skills

Hardware infrastructure

Software infrastructure

Deployment automation

Network design

Monitoring tools

Troubleshooting

Tools

VMware

Docker

Kubernetes

Job description

At ClearTrail, work is more than ‘just a job’. Our calling is to develop solutions that empower those dedicated to keep their people, places and communities safe. For over 24 years, law enforcement & federal agencies across the globe have trusted ClearTrail as their committed partner in safeguarding nations & enriching lives. We are envisioning the future of intelligence gathering by developing artificial intelligence and machine learning based lawful interception & communication analytics solutions that solve the world’s most challenging problems.

Roles and Responsibilities:

• Identify Hardware and Software requirements related to Product Implementation.
• Keep yourself updated with latest trends in Hardware and Software Infrastructure.
• Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
• Design network security as per the requirement of customer.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades.
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Participate in design reviews of HLDs and LLDs with Customers.

Requirements:

• 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support.