Tech Support Engineer

ClearTrail Technologies; Indore; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading technology solutions provider in Indore, India is seeking a Software and Hardware Infrastructure Implementation and Support Engineer with 3-5 years of experience. The successful candidate will be responsible for identifying requirements, designing deployment architectures, and providing technical support. Strong educational background in IT or Computer Engineering is required. This full-time role offers opportunities to work with cutting-edge solutions in a collaborative environment.

Qualifications

• Experience of 3 to 5 years in Software and Hardware Infrastructure Implementation and Support.

Responsibilities

• Identify Hardware and Software requirements related to Product Implementation.
• Design highly available product deployment architecture.
• Provide technical reviews of user documentation and product requirements.

Skills

Software and Hardware Infrastructure Implementation

Technical Support

Networking Architecture

Virtualisation Architecture

Education

BE (IT/Computers)

MCA

Job description

Overview

Global Talent Acquisition Specialist & HR Business Partner | Talent Management, Stakeholder Management | Employee Engagement & Retention | Driving…

What we do?

At ClearTrail, work is more than ‘just a job’. Our calling is to develop solutions that empower those dedicated to keep their people, places and communities safe. For over 24 years, law enforcement & federal agencies across the globe have trusted ClearTrail as their committed partner in safeguarding nations & enriching lives. We are envisioning the future of intelligence gathering by developing artificial intelligence and machine learning based lawful interception & communication analytics solutions that solve the world’s most challenging problems.

What are we looking for:

Software and Hardware Infrastructure Implementation and Support with experience of 3 to 5 years with educational background in BE (IT/Computers), MCA.

Roles and Responsibilities:

1. Identify Hardware and Software requirements related to Product Implementation
2. Keep yourself updated with latest trends in Hardware and Software Infrastructure
3. Design highly available product deployment architecture, networking architecture and storage architecture, virtualisation architecture
4. Design network security as per the requirement of customer
5. Design and deploy Hardware, Software and Application monitoring tools
6. Use automation for deployments and system upgrades
7. Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
8. Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications

Qualifications:

• Software and Hardware Infrastructure Implementation and Support with experience of 3 to 5 years with educational background in BE (IT/Computers), MCA

Seniority level:

• Associate

Employment type:

• Full-time

Job function / Industries:

• Industries: Software Development

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