Lead Technical Support Engineer

SG Lottery India; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

SG Lottery India is seeking an experienced IT Operations Lead to oversee daily IT infrastructure, lead a technical team, and drive monitoring, incident management, and process automation. The role requires hands-on leadership of a high-performance team in a fast-paced environment.

The ideal candidate will have a Bachelor's in CS/IT, strong networking and systems knowledge, and proven experience guiding technical teams. Certifications like ITIL or PMP are preferred.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Strong background in IT systems, networks, and software applications with hands-on experience.
• Proven experience leading or supervising a technical team.
• Excellent problem-solving, analytical and diagnostic skills.
• Strong communication and interpersonal skills, able to convey complex concepts to non-technical audiences.
• Experience with monitoring and log management tools (Splunk, Nagios, Grafana, Zabbix).
• Resilience and adaptability to work in a fast-paced environment.
• Strong organizational and time-management abilities.
• Proactive and innovative mindset focused on continuous improvement.
• Relevant certifications (ITIL, PMP) preferred.
• SSIS, Monitoring Tools (Zabbix/Nagios), VMware/VSphere, Outsystems, Java Web App Servers (WildFly/JBoss), JIRA.

Responsibilities

• Lead, mentor, and motivate technical operations professionals and engineers.
• Delegate tasks and manage workloads to foster collaboration.
• Conduct performance reviews and identify training needs.
• Oversee daily IT infrastructure operations and maintenance.
• Implement or update monitoring tools to ensure system health.
• Coordinate incident responses and lead technical triage.
• Minimize downtime by rapid problem-solving.
• Automate and optimize processes for efficiency.
• Manage technical projects from start to finish.
• Serve as liaison between operations and other departments.
• Gather requirements to align solutions with business objectives.

Skills

Leadership

Problem-solving

Communication

Time management

Adaptability

Continuous improvement

Certifications

Education

Bachelor's degree in CS/IT/related

Tools

Splunk

Nagios

Grafana

Zabbix

VMware/VSphere

Outsystems

WildFly/JBoss

JIRA

ITIL

PMP

SSIS

Job description

Job Duties / Key Accountabilities

• Lead, mentor, and motivate technical operations professionals and engineers.
• Delegate tasks and manage workloads to foster a collaborative and supportive team.
• Conduct performance reviews, provide feedback, and identify training needs for team growth.
• Oversee the daily operations and maintenance of the IT infrastructure.
• Implement or update monitoring tools to ensure system health and proactively address issues.
• Coordinate the response to incidents and lead the technical triage of critical issues.
• Minimize downtime by quickly resolving problems.
• Automate and optimize processes to improve operational efficiency.
• Manage technical projects from start to finish.
• Act as a technical expert and liaison between the operations team and other departments.
• Gather requirements and ensure technical solutions align with business objectives.

Desired

• A bachelors degree in computer science, Information Technology, or a related field is typically required.
• Strong background in IT systems, networks, and software applications, with hands-on experience.
• Proven experience leading or supervising a technical team.
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical audiences.
• Experience with monitoring and log management tools (e.g., Splunk, Nagios, Grafana, Zabbix).
• Resilience and adaptability to work in a fast-paced, high-pressure environment.
• Strong organizational and time-management abilities.
• A proactive and innovative mindset focused on continuous improvement.
• Relevant technical or project management certifications (e.g., ITIL, PMP) are often preferred.
• SSIS
• Monitoring Tool Experience (Zabbix/Nagios)
• VMWare or VSphere
• Outsystems
• Java Web App Servers (Wildfly or JBoss)
• Ticketing tool JIRA.