Lead System Engineer IND [T500-29208]

FM; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

FM India seeks a senior Infrastructure & Cloud professional to design, integrate, and operate complex systems including SQL Server, Azure SQL, and PostgreSQL platforms. You will automate processes, improve reliability, and work closely with infrastructure and software teams to deliver high-quality solutions.

The role requires hands-on experience, strong scripting skills, and the ability to participate in on-call rotations.

Qualifications

• Experience with SQL Server, Azure SQL, and PostgreSQL platform operations.
• Hands-on with automation and scripting.
• Ability to work in 24/7 on-call rotation and resolve incidents.
• Strong collaboration across infrastructure, software, and product teams.
• Experience in cloud infrastructure design and governance.

Responsibilities

• Plan work effort estimates for product sprints and service kanban.
• Serve as SME in technology solutions for the product team.
• Maintain and upgrade services and resolve incidents escalated to service.
• Assist root cause analysis for problems in services.
• Work with vendors to ensure delivery of support contracts.
• Participate in 24/7 on‑call rotation.
• Build and complete related technical work.
• Drive automation to reduce manual tasks and improve reliability.

Skills

SQL Server administration

SSIS/SSRS

Azure SQL

Azure PostgreSQL

Query tuning

Automation scripting

Tools

Azure DevOps

PowerShell

Python

T-SQL

Job description

Primary specialization: SQL Server, Azure SQL and PostgreSQL Platform Engineering

About Us:

We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships - from co-workers to clients.

Role Title:

Position Summary:

Responsible for designing, integrating, and managing complex systems, including building and running Infrastructure & Cloud Services, focused on producing high-quality solutions and improving existing technology systems through orchestration and automation.

They will focus on enhancing existing processes and developing and implementing solutions through various technology disciplines.

They collaborate with infrastructure engineers, software engineers, chapter leads, service and product owners, and other multidisciplinary staff based on shared goals and agile practices.

This is a hands‑on position that will work side by side with other team members throughout the Infrastructure and Cloud Product and Service Organization. As a cross‑functional team member, they will be flexible, participate in mutual understanding, and continuously evaluate processes.

Job Responsibilities:

• Plan: Provide estimates for work effort for product sprints and service kanban.
• Participate as SME in recommending technology solutions to the product team.
• Participate as SME in the maintenance and upgrade tasks for services supported.
• Participate as SME in resolving incidents and fulfilling requests escalated to service.
• Run: Assist with root cause analysis for problems related to services.
• Work closely with vendors to ensure delivery of support contracts.
• Participate in 24/7 on‑call rotation.
• Build: Complete related technical work effort.
• Communicate blockers and requests for help for agile teams.
• System Reliability: Improve the reliability of high‑scale systems by using automation to improve the process, the environment, and the technology stack.
• Leverage automation where possible to ease or eliminate manual tasks.
• Transition products and features to the service organization by leveraging automation wherever possible, including updating records systems and creating or updating wikis.
• Support and operate modern data platform services including SQL Server, Oracle, Azure Data Factory (ADF), Kafka, and emerging platforms such as Databricks and Microsoft Fabric.

Skill and Experience:

• 5 years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): 5+ years of experience in application support, infrastructure support, database, server administration, information technology, platform services, or another related discipline. A focus on scripting and automation.

Core:

• Continuous Integration - Automated Tests, Automated Builds, Artifacting, Environment Standards, Version Control, Secrets Management, Scripting, Data Management, IaC, Code Quality.
• Solutions Engineering - Best Practices, Hybrid Architecture Patterns, Infrastructure Anti-Patterns, Experimentation, Non-Functional Requirements.
• Solution Delivery Lifecycle - Agile Practices, ITIL Foundations, Release Management/Promotion Patterns, Knowledge Base, Planning and Analysis, Stakeholder Communication, Compliance.
• Competency - Time Management, Collaboration, Continuous Improvement Mindset, Communication, Radical Candor, Problem Solving, Documenting Accountability, Systems Thinking, Security by design principles (CIA).

Soft Skills:

• Ability to stay current on current technologies and learn collaboratively and independently.
• Effective at both verbal and written communication based on the intended audience.
• Solid interpersonal and collaboration skills.
• Excellent customer service skills, including the ability to take ownership.
• Must have a strong work ethic, time management skills, and a positive attitude.
• Ability to work independently or on a team with minimal supervision.

  Decision‑making Requirements:

  • Must be capable of deciding when a proposed, requested, or potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members or management for guidance in such situations.
  • Provide guidance and direction of the best end‑user service or solution to an identified business problem, considering approved standards and procedures that are already established.
  • Person is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance competing priorities from the office and home office IT staff with moderate management supervision.

  Required Skills:

  • SQL Server platform administration and operations
  • SSIS & SSRS administration and operations
  • Azure SQL Database and Azure SQL Managed Instance administration
  • Azure PostgreSQL platform administration and operations
  • Query tuning, indexing, and performance troubleshooting
  • High availability, replication, backup, recovery, and disaster recovery
  • Database upgrades, patching, maintenance planning, and lifecycle management
  • Production support, incident resolution, root cause analysis, and service ownership
  • Database security, governance, access management, and compliance
  • Azure DevOps pipelines and CI/CD automation
  • Platform automation using PowerShell, T-SQL, Python, Bash, or similar tools

  Nice to Have Skills:

  • Terraform and infrastructure as code
  • Microsoft Fabric and OneLake
  • Database migration and modernization projects
  • Cloud cost optimization and governance
  • Confluent Kafka
  • Enterprise monitoring and telemetry platforms