Lead Specialist - GHRSS PMO

Artex Risk Solutions; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Gallagher Company is seeking a Program Manager to oversee end-to-end administrative activities for learning programs. The role balances program design with program administration to ensure smooth operation of each class from planning to execution.

You will collaborate with Talent Acquisition, ARCs, and Leadership to finalize rosters, track progress, and manage logistics, certificates, and communications across the program lifecycle.

Qualifications

• Bachelor's degree in HR or related field.
• 8–10 years of experience as program manager, training coordinator, or operations specialist.
• Strong analytical and problem-solving abilities with data interpretation.
• Excellent organizational and time-management skills.
• Attention to detail and ability to manage multiple initiatives.
• Excellent communication and interpersonal skills at all levels.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in MS Office; Excel, MS Projects, Jira or MS Planner preferred.

Responsibilities

• Create long-term class calendars 6–12 months in advance with leadership approval.
• Maintain master class plan spreadsheet and populate critical dates.
• Set up program plans in MS Teams Planner and assign tasks.
• Coordinate rosters with Talent Acquisition and ARCs.
• Pull and review Oracle/TA reports; manage waitlist and approvals.
• Communicate roster updates to ARCs and update leader lists.
• Create private channels for new classes and invite participants.
• Develop training cohort schedules and coordinate logistics.
• Manage graduation certificate production, shipping, and inventory with vendors.
• Coordinate with vendors to ship class gear and materials.
• Prepare invites for kickoffs and trainings; schedule Teams meetings.
• Oversee ARC/participant communications and MS Teams posts.
• Maintain Travel Guidelines and Travel Form for in-person events.
• Update governance docs and master tracker with changes.
• Draft SIT code changes and title updates for each class.
• Create state license tracking forms and share progress with leadership.
• Develop curriculums and class groupings per schedule.
• Run progress reports and share with Program Leadership.
• Set up participant in Training Desktop for Workflow Training as instructed.
• Track revenue schedule; run program leadership reports.
• Update SharePoint Calendar with trainings and key dates.

Skills

Analytical thinking

Time management

Communication skills

Problem solving

MS Office proficiency

Education

Bachelor's degree in HR or related field

Tools

MS Teams Planner

MS Projects

Jira

Excel (Advanced)

Job description

Job Summary

The Program Manager Role at Gallagher Company will be responsible for managing the end-to-end administrative activities associated with certain programs. This role balances between Program Design and Administration of the Learning Program.

Responsibilities

• Create key dates for each class, 6 months to 1 year in advance of the program start date. Gain agreement from Program Leader and VP of Emerging Talent, then share with TA (Talent Acquisition).
• Create/update master plan spreadsheet for new classes, including key dates to populate formulas.
• Build the program plan in MS Teams Planner and assign tasks.
• Partner with TA and ARCs (Achieve Regional Coordinators) to confirm the final class roster.
• Pull reports from Talent Connect; review Oracle reports and add approved/pending review employees from the Waitlist tab on the master tracker.
• Email ARCs with a deadline to review/confirm the roster and make necessary changes.
• Update Leader Contact List after Learning Coach assignments are confirmed.
• Create private channel for the new class in MS Teams and add participants.
• Create training cohort schedules.
• Creation, shipping and inventory management of graduation certificates and coordination with vendors on the shipping.
• Coordination with class and vendor to ship graduation pullovers.
• Create all Invites for Kickoffs and other scheduled trainings, The calendar owner will need to add the Teams meeting and send the invite.
• Manage ARC/Participant communications and MS Teams posts.
• Maintain Participant Travel Guidelines document for Trusted Partner.
• Maintain Travel Form for scheduling and in-person purposes.
• Maintain high-level Overview resource and support updating other resources.
• Prepare the requests for SIT code changes and title changes as needed throughout the program for each class.
• Update Master Tracker with new classes, training dates, manager changes, and program status changes.
• Create tracking form for state license tracking and share progress reports with program Leadership.
• Create curriculums and class group for each class. Assign each curriculum according to designated schedule.
• Run progress reports and send to Program Leadership based on established timelines.
• Complete participant set-up in the Training Desktop for Workflow Training based on instructions provided.
• Maintain schedule for revenue reporting as new classes are added and run reports for Program Leadership based on this schedule.
• Update all trainings and key dates on the SharePoint Calendar for each class.

Qualifications

• Bachelors degree in Human Resources or related field is preferred.
• Minimum of 8-10 years of experience as Program manager/ training coordinator or operations specialist.
• Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Strong organizational and time management skills.
• Attention to detail and ability to manage multiple initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in MS Office suite (Especially Excel), MS Projects, Jira or MS Planner is preferred.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.