Lead Software Engineer - Workday (Operations Support & Integrations)

Gartner; Gurugram District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Gartner in Gurugram, India seeks an HR IT Operations Lead to oversee HR technology systems, including Workday integrations, payroll, benefits, and data security. You will manage implementation, upkeep, and enhancement of HR applications, collaborating with HR, IT, and vendors to deliver reliable, compliant solutions that improve efficiency and employee experience.

This individual contributor role requires 6–8 years of experience in HR technology operations, strong integration skills (XML, XSLT,

Qualifications

• 6–8 years of experience in managing/leading operational support for HR technology.
• 4+ years of Workday integrations to third-party vendors.
• Experience with Workday integration tools: XML, XSLT, EIB, Studio, CCW, PICOF, PECI.
• Experience designing and developing Workday integrations.
• Experience with integrating applications via web service APIs – SOAP and REST.
• Experience managing integration security for Workday.
• Mentoring and coaching junior team members.

Responsibilities

• Lead the operational support for all HR Technology applications including Workday integrations.
• Collaborate with internal teams and external vendors for smooth operation of HR technology solutions.
• Provide technical expertise and troubleshoot issues in a timely manner.
• Lead initiatives to streamline HR processes and improve data accuracy through technology.
• Develop and maintain documentation to support effective use of HR technology systems.
• Manage production enhancements and new technical projects in HR technology.
• Collaborate with HRIS, Business and IT teams to provide IT solutions to business requirements.
• Mentor HRIT team members in technical skills and HR domain knowledge.

Education

Engineering degree

Tools

XML

XSLT

EIB

Studio

CCW

PICOF

PECI

SOAP

REST

Job description

About this role

In HR IT Operations Excellence team, Operations Lead oversees the technology systems and processes that facilitate human resources operations. This pivotal role involves managing the implementation, upkeep, and enhancement of HR IT applications and infrastructure crucial for diverse HR functions such as employee data management, payroll, benefits administration, and recruitment. The HR IT Operations Lead collaborates closely with HR teams, IT professionals, and external vendors to ensure alignment with organizational requirements, regulatory compliance, and optimal functionality. They are responsible for providing technical support, resolving issues, and spearheading initiatives aimed at refining HR technology solutions to streamline workflows, enhance data accuracy, and elevate the overall employee experience. Moreover, they may oversee aspects of data security, access controls, and adherence to data privacy regulations. We’re looking for a proactive and driven problem‑solver who can consistently deliver results. In this individual contributor role, you’ll have the chance to identify areas for innovation and make significant contributions to the organization’s success.

What you’ll do

• Lead the operational support for all HR Technology applications including the integrations in and out of Workday System.
• Collaborate with internal team members and external vendors to ensure smooth integration and operation of HR technology solutions.
• Provide technical expertise and support to HR teams and end‑users, troubleshooting issues and resolving technical challenges in a timely manner.
• Lead initiatives to streamline HR processes, improve data accuracy, and enhance the overall employee experience through innovative use of technology.
• Develop and maintain documentation, including user guides, policies, and procedures, to support the effective use of HR technology systems.
• Manage the production enhancements and new technical projects in HR technology.
• Collaborate with HRIS, Business and IT/extended technical teams to provide IT solutions to business requirements.
• Support the HRIT team members in technical deliverables and provide mentorship in technical skills and HR domain knowledge.
• Demonstrate understanding of application development methods, including agile and waterfall, as well as the fundamentals of requirement specifications, design, coding and testing of business application systems.
• Contribute to continual improvement by suggesting improvements to workday integration architecture.

What you’ll need

• Strong understanding of integration patterns, data mapping, and transformation techniques, with the ability to troubleshoot integration issues and implement effective resolutions.
• Strong IT professional with 6-8 years of experience in managing/leading operational support for all HR Technology applications.
• Strong qualitative and quantitative problem‑solving skills along with high ownership and accountability.
• 4+ years of relevant experience in creating or enhancing Workday integrations to third‑party vendors including payroll and benefit providers.
• Extensive experience with Workday integration tools such as XML, XSLT, Custom Reports, EIB, Studio, CCW, PICOF, and PECI.
• Demonstrated ability to design and develop Workday integrations.
• Experience with integrating applications via web service APIs – SOAP and REST.
• Experience in managing integration security for Workday.
• Experience mentoring and coaching junior team members.

Who you are

• Education qualification as a graduate or postgraduate degree in Engineering is required.
• Results‑oriented with a focus on reliability and operational excellence.
• Strong problem solver with the ability to work through ambiguity.
• Effective communicator who collaborates well across teams.
• Takes high ownership and follows through on commitments.
• Motivated to learn and grow in both technology and business domains.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this or other roles.

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