Lead - Business Systems Services (Workday Technical Lead)

Freshworks; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Diverse workplace

Equal opportunity

Continuous improvement environment

Job summary

Freshworks is seeking a highly skilled Workday HR Technical Lead to optimize and maintain the Workday HCM system in India. This role requires expertise in Workday integrations, strong analytical skills, and a proven track record in supporting HR solutions.

The ideal candidate will have 5–8 years of experience, a Bachelor's degree in Information Technology, and excellent problem-solving abilities. The position offers a dynamic work environment focused on innovation and continuous improvement.

Qualifications

• 5–8 years of experience in Workday HCM.
• Proven experience as a Workday HCM system analyst.
• Knowledge of data protection and security regulations.

Responsibilities

• Optimize and maintain the Workday Human Capital Management system.
• Design customized reports and dashboards.
• Collaborate with HR stakeholders for process improvement.

Skills

Workday HR integrations

Strong analytical skills

Workday reporting tools

Data management

Education

Bachelor's degree in Information Technology or related field

Tools

Workday Extend

SOAP and REST APIs

Job description

Summary

We are seeking a highly skilled and motivated Workday HR Technical Lead to join our dynamic team in India. As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have expertise in Workday integrations, a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions.

Technical Skills

• Inbound and Outbound EIBs
• Core Connector Worker (CCW) and Core Connector "x" templates (including vendor specific templates)
• Workday Studio Inbound/Outbound (SOAP, RAAS, WD API, Third Party API, effective and non‑effective dated custom objects)
• Document Transformation
• Workday Extend (PMDs, scripts, ABOs, custom business processes, orchestration)

Workday Integrations

• Manage Workday Integrations built on Enterprise Integration Builder (EIB), Data Transformation, Custom Report and Calculated Fields, Workday Studio, XSLT, Payroll Integration (PICOF/PECI), Core Connectors, Web Services, and Workday Extend.
• Work with various third‑party vendors, including Payroll and Learning providers, and specialize in APIs such as SOAP, REST, and RAAS.
• Create and maintain security groups (integration, user‑based, role‑based) and support end‑to‑end implementation through discovery, planning, documentation, build, testing, deployment, and hyper‑care.

Reporting and Analytics

• Design and generate customized reports and dashboards to support HR and business decision‑making.
• Use Workday reporting tools to extract and analyze HR data for stakeholders.

Workday System Configuration

• Basic configuration knowledge of at least two Core HR, Absence, Time Tracking, or Compensation modules (compensation preferred).
• Experience with business process configuration and security settings.

System Optimization

• Collaborate with HR stakeholders to identify process improvement opportunities and system enhancements.
• Analyze current HR processes and propose innovative solutions to maximize the Workday system.

User Support and Training

• Provide ongoing support to end‑users and address system‑related inquiries.
• Develop and conduct training sessions for HR and other teams to ensure effective use of Workday.

Data Management

• Maintain data integrity through regular audits and best practices for data governance.
• Lead data migration and integration projects to ensure seamless information flow.

System Upgrades and Maintenance

• Stay informed about Workday updates, releases, and new features.
• Plan and execute system upgrades with minimal disruption.

Collaboration

• Work cross‑functionally to understand requirements and implement solutions aligned with organizational goals.

Compliance and Security

• Ensure Workday compliance with data protection and security regulations.
• Monitor and address security vulnerabilities or risks within the system.

Qualifications

• 5–8 years of experience.
• Bachelor's degree in Information Technology, Business Administration, or related field.
• Proven experience as a Workday HCM system analyst, with in‑depth knowledge of Workday integrations, reporting, configuration, and customization.
• Strong understanding of HR processes and best practices.
• Excellent analytical and problem‑solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Experience with data management, reporting, and analytics within Workday.
• Knowledge of data protection and security regulations.
• Workday certification is a plus.
• Detail‑oriented and proactive mindset with a passion for optimizing HR systems.

At Freshworks, we have fostered an environment that enables everyone to discover their true potential, purpose, and passion. We welcome colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that a diverse workplace creates a vibrant, richer environment that enhances our employees, communities, and business.