Lead Software Engineer

Optum; Hyderabad; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Optum in Hyderabad seeks an Oracle HCM Cloud Techno-Functional Consultant (Production Support) with 7-11 years of experience to handle L2/L3 support and complex integrations. You will resolve incidents, support upgrades, and collaborate with HR, Payroll, Benefits, and Talent teams to drive enhancements and process improvements.

You will work in a global, ITIL-based 16x7 support model, including on-call shifts and weekend rotations, and gain exposure to AI-enabled Oracle HCM features as the

Qualifications

• 4+ years of experience to develop and maintain integrations using Oracle Integration Cloud (OIC), APIs, and middleware.
• Provide ongoing support for upgrades, patches, and new feature rollouts.
• Hands-on experience across Oracle HCM modules, strong troubleshooting and stakeholder management skills.
• Experience working in an ITIL-based 16x7 support environment, including on-call and rotational weekend support.
• Exposure to global implementations, payroll operations, ServiceNow, and compliance requirements is preferred.

Responsibilities

• Provide L2/L3 production support for Oracle HCM Cloud, including incident resolution.
• Support integrations (OIC, HCM Extracts, HDL/HSDL, REST/SOAP APIs) and perform quarterly releases.
• Collaborate with HR, Payroll, Benefits, and Talent teams to resolve issues and drive improvements.

Skills

Oracle HCM Cloud

OIC

APIs

Middleware

Troubleshooting

Stakeholder management

ITIL 16x7 support

On-call rotations

Global implementations

ServiceNow

Tools

Oracle Integration Cloud (OIC)

REST/SOAP APIs

BI Publisher/OTBI

Job description

We are seeking an Oracle HCM Cloud Techno-Functional Consultant (Production Support) with 7-11 years of experience. The role involves providing L2/L3 support for Oracle HCM Cloud, including incident resolution, integrations (OIC, HCM Extracts, HDL/HSDL, REST/SOAP APIs), Fast Formulas, BI Publisher, OTBI, security, and quarterly releases. The consultant will collaborate with HR, Payroll, Benefits, and Talent teams to resolve issues, support enhancements, and drive process improvements. Candidates should have hands-on experience across Oracle HCM modules, strong troubleshooting and stakeholder management skills, and experience working in an ITIL-based 16x7 support environment, including on-call and rotational weekend support. Experience with global implementations, payroll operations, ServiceNow, and compliance requirements is preferred.

Primary Responsibility:

• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• 4+ years of experience to develop and maintain integrations using Oracle Integration Cloud (OIC), APIs, and middleware
• Provide ongoing support for upgrades, patches, and new feature rollouts

This position will begin with AI user persona and with new AI agent capabilities introduced in the latest Oracle HCM package, it has potential to grow to AI builder.