Lead / Senior User Researcher

Cvent; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

A leading cloud-based event management company is seeking an experienced User Researcher in Gurugram, Haryana. You will conduct user research, synthesize insights for product improvement, and collaborate with various teams. The ideal candidate has 6 to 9 years of experience, a relevant degree, and knowledge of user-centered design principles. This full-time position offers the opportunity to impact user experience in a fast-paced, agile environment.

Qualifications

• Bachelors and/or master’s degree in user experience, design, research, or related fields.
• 6 to 9 years’ conducting user research for software/web-based products.
• Demonstrated knowledge of user-centered design principles and practices.
• Hospitality knowledge or enterprise software experience is a plus.

Responsibilities

• Plan and conduct evaluative and generative research to build user understanding.
• Synthesize and communicate research findings to teams cross-functionally.
• Create testable hypotheses and support product innovation.
• Create testable hypotheses and apply findings to product design and strategy.
• Plan, execute, and analyze research across product areas with independence and teamwork.
• Perform qualitative data analysis and support ongoing coding efforts.

Skills

User-centered design principles

User research methodologies

Data analysis

Cross-functional collaboration

Education

Bachelor's or master’s degree in relevant fields

Job description

Get AI-powered advice on this job and more exclusive features.

Cvent, Inc. (www.cvent.com) is the world’s leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events. Founded in 1999, we currently have 5200+ talented and dedicated employees and are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Oregon, Austin, Texas, and Atlanta, Georgia. Internationally we have offices in Gurgaon, India, and London, England. Cvent has received many awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees.

About the role:

UX @Cvent obsesses about creating the best experience for anyone who plans and attends meetings and events. We are the map makers, designers, builders, and champions for those who need to stay on top of a thousand details and deadlines. We aim to empower people to connect, learn, and foster community with products that are simple, seamless, powerful and does it all in one place Cvent’s User Research team is growing and needs an experienced User Researcher who will thrive in an energetic, agile environment.

What You Will Be Doing:

• You will plan and conduct evaluative research (e.g., card sort, tree testing, usability, heuristics evaluations) and support generative research (techniques to help define problem space, such as contextual inquiry, ethnography, data mining) efforts for specified products or small program areas to build deep user understanding and empathy

• You will help teams cross-functionally by synthesizing and communicating the right information, defining and measuring success

• You will create testable hypotheses and use research findings to support, challenge, and innovate Cvent’s product

• Apply your expertise and knowledge of research methodologies, human factors, the usercentered design process, and statistics to product and service design in an iterative development environment

• Work with design, analytics, product management, customer support, marketing, and sales to formulate and address research questions

• Independently and collaboratively plan, execute, and analyze research across product or program areas

• Perform qualitative data analysis and support ongoing coding efforts

• Support survey design and execution as well as perform statistical analyses

• Undertake secondary research scans and comparative/competitive analysis

• Work within a small team to help evolve User Research practice

What You Will Need for this Position:

• Bachelors and/or master’s degree in the study of user experience, design, research, business or related fields; for example, Information Design, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience

• 6 to 9 years’ conducting user research within a UX team for software/web-based products

• Demonstrated knowledge of user-centered design principles and practices

• Knowledge of hospitality industry and experience of working on enterprise software (good to have)

• Experience with one or more of the following is a plus:

o Quantitative survey programming and analysis

o UX Research for Meeting/Event Planners, Attendees software

o UX Research for Mobile app or web development

o Managing and recruiting a usability lab

o Developing and executing research in support of product globalization

o Establishing and/or managing product/software baseline measurement system

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research

• Industries

  Software Development

Referrals increase your chances of interviewing at Cvent by 2x

Get notified about new User Researcher jobs in Gurugram, Haryana, India.

OfBusiness - UI/UX Designer - User-Centered Design

Interesting Job Opportunity: EazyDiner - Senior UX Designer - Human Computer Interaction

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.