Lead Product Designer

NEXTHIRE; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

NEXTHIRE is seeking a Lead Product Designer for Supply Operations to own the end‑to‑end experience of our supply ecosystem, including partners, operators, and field teams. You will solve complex operational challenges with thoughtful design and systems thinking, building scalable products that improve onboarding, scheduling, and daily tasks.

You will work across Operations, Product, Engineering, and Support, conducting field research and translating insights into practical, delightful interfaces

Qualifications

• 6–8 years of experience in Product Design.
• Significant experience designing operational, logistics, marketplace, or supply-chain products.
• Strong expertise in UX research, workflow design, service design, and systems thinking.
• Experience designing for operational users such as delivery partners, drivers, or field teams.
• Proven ability to simplify complex processes into scalable UX.
• Mobile‑first design experience for high‑frequency environments.

Responsibilities

• Design operational products at scale for partner‑facing and operator‑facing experiences.
• Simplify complex workflows into intuitive, efficient mobile‑first experiences.
• Lead research and field immersion through interviews, shadowing, and usability testing.
• Design for multilingual users with varying digital literacy.
• Collaborate with Operations, Product, Engineering, and Support to deliver solutions.
• Improve onboarding, task completion, and partner journeys with insights.
• Contribute to scalable design systems and cross‑functional standards.
• Mentor designers and help build a culture of design excellence.

Skills

UX research

Workflow design

Service design

Systems thinking

Mobile‑first design

Multilingual UX

Job description

We're looking for a Lead Product Designer – Supply Operations who can solve complex operational challenges through thoughtful design, deep user understanding, and systems thinking. You’ll own the end-to-end experience for our supply ecosystem, including service partners, operators, and field teams, helping build products that scale.

The Opportunity

What You’ll Do

• Design operational products at scale: Lead the design of partner-facing and operator-facing experiences across onboarding, scheduling, task management, communication, issue resolution, and daily operations.
• Simplify complex workflows: Transform operational complexity into intuitive, efficient, and mobile-first experiences that support high-frequency usage and real-world constraints.
• Drive research and field immersion: Spend time with partners, operators, and field teams to understand behaviors, pain points, motivations, and workflow bottlenecks through interviews, shadowing, and usability testing.
• Design for diverse user groups: Build experiences optimized for multilingual users, varying levels of digital literacy, and mobile-first environments.
• Partner cross-functionally: Work closely with Operations, Product, Engineering, Customer Support, and Business teams to identify opportunities and deliver impactful solutions.
• Improve operational efficiency: Use qualitative and quantitative insights to reduce friction, improve onboarding success, increase task completion rates, and streamline partner journeys.
• Build scalable design systems: Establish reusable patterns, frameworks, and interaction models that create consistency across supply-side products.
• Raise the design bar: Mentor designers, contribute to design critiques, strengthen processes, and help build a culture of design excellence across the organization.

What We’re Looking For

• 6–8 years of experience in Product Design, with significant experience designing operational, logistics, marketplace, mobility, workforce, or supply-chain products.
• Strong expertise in UX research, workflow design, service design, and systems thinking.
• Experience designing products for operational users such as delivery partners, drivers, field agents, sellers, service providers, or internal operations teams.
• Proven ability to simplify complex business processes into intuitive and scalable user experiences.
• Strong experience designing mobile-first products used in high-frequency environments.
• Understanding of vernacular UX, accessibility, and designing for users with varying levels of
• Strong stakeholder management and communication skills, with the ability to influence decisions across multiple functions.
• Experience working in fast-paced startup environments with a high degree of ownership and

What You’ll Bring

• Deep empathy for operational users and frontline workers.
• Strong problem-solving and systems-thinking capabilities.
• A research-driven approach to understanding and solving user problems.
• The ability to balance business goals, operational constraints, and user needs.
• Ownership, curiosity, and a passion for building products that create meaningful real-world