Design Lead

CustomerLabs Inc; Chennai; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Growth Opportunities

Supportive Team Culture

Sustainable Pace

Job summary

CustomerLabs Inc is seeking a Design Lead / Head of Design in Chennai to own UX strategy and product implementation across our SaaS platform. The role involves leading a team, conducting user research, and collaborating with stakeholders to deliver high-impact experiences. You will mentor designers and ensure quality across all projects while promoting innovation and a supportive team culture. This leadership position promises growth opportunities and a sustainable pace.

Qualifications

• 5+ years of experience in UX / Product Experience design for SaaS products.
• Strong skills in mapping user journeys and defining interaction logic.
• Hands-on experience designing end-to-end user experiences for SaaS platforms.
• Experience collaborating within a multi-disciplinary delivery team.
• Demonstrated ability to mentor designers and set quality standards.
• Capable of independently driving requirement clarification and cross-team alignment.
• Strong knowledge in UI design including wireframing and user testing.

Responsibilities

• Own end-to-end UX and product experience across the platform.
• Conduct user research to align design approach with project objectives.
• Document workflows and lead service blueprint development.
• Build information architecture for multiple functions.
• Develop and maintain design systems for cloud-native applications.
• Work closely with developers to ensure seamless implementation.
• Ensure high-quality deliverables across various projects.

Job description

We are looking for a Design Lead / Head of Design to own UX strategy, product definition, and implementation across our SaaS platform. This is a leadership role for someone who can think like a product owner, execute with engineering, and build a strong design team. You will work directly with the CEO and business stakeholders, lead a team of designers, and ensure that design decisions translate into clear, buildable, high-impact product experiences.

Key Responsibilities

• Own end-to-end UX and product experience across the platform.
• Conducts user research to align the design approach for respective pain points and project objectives, using key artifacts (e.g., journey maps, service blueprints, ecosystem maps) to define, communicate, and develop a desired digital experience.
• Documents workflows and leads service blueprint development to reflect future-state user processes; build solution based on redesigned workflows, synchronizing functional needs of multiple users.
• Build the information architecture for multiple functions, creating a solution for multiple workflows/applications to create a singular user experience and the ability of different functional users to contribute to different services.
• Develop and maintain design systems that ensure consistency across multiple (cloud-native) applications.
• Work closely with developers to ensure seamless implementation of designs and resolve any design-related issues during development.
• Ensure all deliverables across a variety of projects are produced at the highest quality.
• This role is accountable for shipping the right experience, not just producing designs.

Required Skills & Experience

• 5+ years of experience in UX / Product Experience design for SaaS products.
• Strong skills in mapping user journeys, defining interaction logic, and creating scalable systems that ensure consistency across features and platforms.
• Hands-on experience designing end-to-end user experiences for SaaS platforms, covering discovery, problem definition, solution design, validation, and implementation across multiple product cycles.
• Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers.
• Demonstrated ability to mentor designers, conduct reviews, set quality standards, and scale design processes while managing teams of 4–5 members.
• Capable of independently driving requirement clarification, prioritization, trade-offs, and cross-team alignment without reliance on a dedicated Product Manager.
• Strong knowledge and demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing.

Define and maintain design guidelines, processes, and best practices.

Ensure consistency, efficiency, and high-quality output across the team.

Lead and support a team of designers through coaching, feedback, and clear ownership.

Focus on skill development, accountability, and consistent delivery.

Facilitate structured reviews and critiques focused on user outcomes.

Align design priorities with product goals and delivery timelines.

Contribute directly to critical UX problems while guiding the team.

Ensure leadership oversight without micromanaging execution.

We Believe In

• Innovation First - We ship fast, learn from real data, improve, and ship better. Experiments matter more than assumptions.
• Team Over Individual - We believe in shared ownership, strong peer reviews, and zero silos. Growth happens together.
• Continuous Learning - Search, AI, and the web evolve constantly — and so do we. Curiosity and learning are part of the job.
• Making a Difference - We focus on work that creates meaningful impact through better discoverability, relevance, and user experience.

What We Promise

• Work That Matters - Your work will directly impact real users, organic growth, and product visibility.
• Growth Opportunities - You’ll get the freedom to experiment, the tools to execute, and the support to tackle challenging problems.
• Supportive Team Culture - You’ll work with people who value ownership, clarity, and strong collaboration — not micromanagement.
• Sustainable Pace - We believe in long-term impact, high-quality execution, and maintaining a healthy work-life balance.