Lead- Order Managment

Black Box; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Black Box, located in Navi Mumbai (Airoli), is seeking a Lead - Order Management to own the end-to-end Order-to-Invoice lifecycle. This role will govern ordering, billing, and revenue processes while coordinating Sales, Presales, Service Delivery, SCM, Finance, and Operations.

The ideal candidate has 4–8 years of experience in Order Management and related functions, with strong ERP experience (SAP/Oracle/NetSuite/MS Dynamics) and a keen eye for compliance and profitability.

Qualifications

• Bachelor's degree in Commerce, Business Administration, Finance, Supply Chain, or a related discipline.
• 4-8 years of experience in Order Management, Revenue Operations, Sales Operations, Billing Operations, or Commercial Operations within an IT services, systems integration, or technology environment.
• Strong understanding of Order-to-Cash (O2C), billing, commercial controls, taxation, and revenue governance.
• Experience working with ERP platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics.

Responsibilities

• Manage the end-to-end Order-to-Invoice lifecycle from customer order receipt through invoicing.
• Review and validate customer orders for commercial accuracy, approvals, contractual compliance, pricing, taxation, and documentation before order booking.
• Ensure timely Sales Order creation and accurate system updates within defined SLAs.
• Establish governance checkpoints to maintain process integrity and compliance.
• Coordinate vendor onboarding, screening, and compliance verification with SCM and Finance teams.
• Monitor billing milestones and drive timely invoice generation in line with contracts.
• Review margins, terms, taxation, and billing requirements to ensure accuracy and profitability.
• Identify and resolve order, billing, and invoicing discrepancies to prevent revenue leakage.
• Track order aging, unbilled orders, and invoice delays, ensuring timely revenue realization.
• Act as central coordination point between Sales, Presales, Service Delivery, SCM, Finance, and Operations.
• Maintain audit-ready documentation for all orders and transactions.
• Support audits by ensuring adherence to controls and processes.
• Track and report KPIs: Order Processing Turnaround Time, Order Aging, Billing Cycle Time, Invoice Accuracy, Revenue Realization, Compliance.

Skills

Order Management

Revenue Operations

Sales Operations

Billing Operations

Commercial Operations

Education

Bachelor's degree

Tools

SAP

Oracle

NetSuite

MS Dynamics

Job description

Job Description

Lead - Order Management

Location: Airoli, Navi Mumbai

Work Mode: Work from Office (5 Days a Week)

Key Responsibilities

Order Processing & Governance

• Manage the end-to-end Order-to-Invoice lifecycle from customer order receipt through invoicing.
• Review and validate customer orders for commercial accuracy, approvals, contractual compliance, pricing, taxation, and supporting documentation before order booking.
• Ensure timely Sales Order (SO) creation and accurate system updates within defined SLAs.
• Establish and enforce governance checkpoints to maintain process integrity and compliance.

Vendor & Compliance Management

• Ensure vendor quotations are obtained, reviewed, and retained for audit and compliance purposes.
• Coordinate vendor onboarding, screening, and compliance verification with Supply Chain Management (SCM) and Finance teams.
• Validate procurement and fulfillment dependencies before order release.

Billing & Revenue Assurance

• Monitor billing milestones and drive timely invoice generation in line with customer contracts.
• Review margins, commercial terms, taxation, and billing requirements to ensure accuracy and profitability.
• Identify and resolve order, billing, and invoicing discrepancies to prevent revenue leakage.
• Track order aging, unbilled orders, and invoice delays, ensuring timely revenue realization.

Cross-Functional Coordination

• Act as the central coordination point between Sales, Presales, Service Delivery, SCM, Finance, and Operations teams.
• Facilitate timely resolution of order-related issues impacting billing or customer delivery commitments.

Reporting & Audit Support

• Maintain complete and audit-ready documentation for all orders and transactions.
• Support internal and external audits by ensuring adherence to established controls and processes.
• Track and report key performance metrics, including:
  • Order Processing Turnaround Time
  • Order Aging
  • Billing Cycle Time
  • Invoice Accuracy
  • Revenue Realization
  • Compliance and Control Adherence

Desired Profile

• Bachelor's degree in Commerce, Business Administration, Finance, Supply Chain, or a related discipline.
• 4-8 years of experience in Order Management, Revenue Operations, Sales Operations, Billing Operations, or Commercial Operations within an IT Services, System Integration, or Technology environment.
• Strong understanding of Order-to-Cash (O2C), billing, commercial controls, taxation, and revenue governance.
• Experience working with ERP platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
• Excellent stakeholder management and cross-functional coordination skills.
• Strong analytical skills with attention to detail and compliance orientation.

Key Success Metrics

• Order Booking Accuracy
• Billing Cycle Time
• Reduction in Order Aging
• Invoice Accuracy Rate
• Revenue Leakage Prevention
• Audit Compliance Score
• Timely Revenue Realization