Lead Operations Project Manager

q2ebanking; Bengaluru; Hybrid; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Program

Health & Wellness Benefits

Community Volunteering & Company Phil­

Employee Peer Recognition Programs - "

Job summary

Q2 is seeking a Lead Operations Program Manager for our Strategic Operations Team in Bengaluru. You will oversee operational transitions, business operations, and ensure programs are delivered on schedule and within budget.

You should spot risks early, propose pragmatic solutions, and drive continuous improvement across cross‑functional teams. Fluency in English is required, with strong communication and stakeholder management being essential.

Qualifications

• Typically requires a Bachelor's degree in a relevant field with 8+ years of experience, or an advanced degree with 6+ years.
• PMI/PMP exposure preferred to manage diverse programs.
• Strong analytical and problem-solving skills for data-driven decisions.
• Experience documenting plans with MS Project, Excel, Word & PowerPoint.
• Hands-on experience with Jira, Salesforce, Qualtrics & PowerBI is required.
• Ability to drive initiatives that reduce costs and manage risks while meeting timelines.

Responsibilities

• Data analysis and reporting: collect, analyze, and present KPIs and program health dashboards.
• Process improvement: evaluate and implement efficiency initiatives to cut costs.
• Project management: plan, track, and execute operational projects and transitions.

Skills

Data analysis

Project management

Process improvement

MS Excel

Jira

Salesforce

PowerBI

MS Visio

Lucidchart

SharePoint

Education

Bachelor's degree in relevant field

Tools

Jira

Salesforce

Qualtrics

PowerBI

MS Visio

Lucidchart

SharePoint

MS Project

Job description

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is seeking a Lead Operations Program Manager for our Strategic Operations Team. In this role, you'll be responsible for overseeing and driving activities like operational transitions, biz operations in our company and ensuring that the programs are implemented according to schedule and budget. Updating management, personnel, and clients on any prospective transition-related changes is a key part of this role.

To ensure success as a Lead Operations Program Manager running tracks on transitions, biz operations etc., you should be able to proactively spot any risks; challenges and solve them as quickly as possible. A top-notch Program Manager in this role is expected to demonstrate mastery of the processes like Transition, Biz Operations to minimize any associated costs or risks.

RESPONSIBILITIES:

• Data Analysis and Reporting: Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Should be able to understand and design What-if models for project P&L and resource allocations
• Process Improvement: Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross-functional teams to implement changes and monitor their impact.
• Project Management: Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met. Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes. Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc.

EXPERIENCE AND KNOWLEDGE:

• Typically requires a Bachelor's degree in (relevant degree) and a minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.
• Project Management Methodology exposure preferred (PMP or PMI)
• Strong analytical and problem-solving skills
• Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
• Good hands‑on experience of MS Visio, Lucid charts etc.
• Exposure to Jira, Salesforce, Qualtrics, PowerBI etc
• Experience managing expectations and providing creative solutions to priority conflicts for high‑profile clients.
• Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
• Capable of assessing project risks and related mitigation steps.
• Client first attitude and commitment to satisfaction
• Strong written and verbal communication skills
• Excellent people and teamwork skills.
• Attention to detail, exceptional follow‑through, the ability to prioritize, stay organized, and multi‑task in a fast‑paced environment.
• Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
• Financial Services and enterprise software experience preferred.

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Our Culture & Commitment:

We're proud to foster a supportive, inclusive environment where career g