Lead Logistics Customer Experience & Operations Specialist

A.P. Moller - Maersk; Navi Mumbai; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Flexible working arrangements

Global exposure

Job summary

Maersk in Navi Mumbai is seeking a logistics professional to manage end-to-end shipment activities after booking, handle documentation and data updates, and provide proactive support to ensure smooth supply chain execution. The role requires a bachelor’s degree and fluent English with strong communication skills.

You will collaborate with Customer Service and FinOps teams to resolve queries and improve customer experience.

Qualifications

• Graduate of any bachelor’s degree.
• Fluent in English with good communication skills.

Responsibilities

• Managing end-to-end shipment file activities post booking.
• Creating bookings and providing booking support (BKS).
• Handling documentation and accurate system updates.
• Collaborating with FinOps team for operational finance activities.
• Managing case handling and resolving customer queries.
• Ensuring smooth supply chain execution across shipment lifecycle.
• Identifying and proactively communicating exceptions/issues.
• Supporting Customer Service in query resolution and escalations.
• Maintaining strong coordination with internal stakeholders (CS, Ops, Finance).

Skills

Logistics coordination

Cross-functional collaboration

English communication

Education

Bachelor's degree

Job description

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

This role is responsible for managing end-to-end logistics operations after booking , including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle.

You will be Responsible for:

• Managing end-to-end shipment file activities post booking

• Creating bookings and providing booking support (BKS)

• Handling documentation and accurate system updates

• Collaborating with FinOps team for operational finance activities

• Managing case handling and resolving customer queries

• Ensuring smooth supply chain execution across shipment lifecycle

• Identifying and proactively communicating exceptions/issues

• Supporting Customer Service in query resolution and escalations

• Maintaining strong coordination with internal stakeholders (CS, Ops, Finance)

Qualifications

Graduate of any bachelor’s degree.

Fluent in English with good communication skills.

What We Offer:

• Impact : Be part of a team that directly contributes to global operations.

• Opportunity : Unlock professional and personal growth through diverse career pathways.

• Innovation : Work with a team that embraces technology and continuous improvement.

• Global Exposure : Collaborate across geographies and cultures.

• Work-Life Balance : Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.