Lead Logistics Customer Experience & Operations Specialist

A.P. Moller Maersk; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Impact

Opportunity for growth

Innovation

Global exposure

Work-life balance

Job summary

Maersk is seeking a candidate in Mumbai to own end-to-end logistics operations after booking. You will handle shipments, documentation, and system updates while working with Customer Service and FinOps to ensure a seamless customer experience.

The role requires a graduate with fluent English and strong communication skills, with exposure to cross-functional teams and global operations. Opportunity for growth and global exposure within Maersk.

Qualifications

• Graduate of any bachelors degree.
• Fluent in English with good communication skills.

Responsibilities

• Manage end-to-end shipment file activities post booking.
• Create bookings and provide booking support (BKS).
• Handle documentation and maintain accurate system updates.
• Collaborate with FinOps for operational finance activities.
• Manage case handling and resolve customer queries.
• Ensure smooth supply chain execution across shipment lifecycle.
• Identify and communicate exceptions/issues.
• Support Customer Service in query resolution and escalations.
• Coordinate with internal stakeholders (CS, Ops, Finance).

Skills

End-to-end logistics

Booking support

Documentation

System updates

FinOps collaboration

Customer service

Query resolution

Stakeholder coordination

Education

Bachelor's degree

Job description

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what s possible-setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100, 000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

This role is responsible for managing end-to-end logistics operations after booking , including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle.

You will be Responsible for:

• Managing end-to-end shipment file activities post booking

• Creating bookings and providing booking support (BKS)

• Handling documentation and accurate system updates

• Collaborating with FinOps team for operational finance activities

• Managing case handling and resolving customer queries

• Ensuring smooth supply chain execution across shipment lifecycle

• Identifying and proactively communicating exceptions/issues

• Supporting Customer Service in query resolution and escalations

• Maintaining strong coordination with internal stakeholders (CS, Ops, Finance)

Qualifications

Graduate of any bachelors degree.

Fluent in English with good communication skills.

What We Offer:

• Impact : Be part of a team that directly contributes to global operations.

• Opportunity : Unlock professional and personal growth through diverse career pathways.

• Innovation : Work with a team that embraces technology and continuous improvement.

• Global Exposure : Collaborate across geographies and cultures.

• Work-Life Balance : Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk. com .

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .