Lead Logistics Customer Experience and Operations Specialist

Damco Spain SL; Pune District; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Impact

Growth opportunities

Innovation

Global exposure

Work-life balance

Job summary

Maersk in Pune, India is seeking a Lead Logistics Customer Experience and Operations Specialist to drive case resolution, onboard customers, and manage contracts and disputes across global operations.

The role offers exposure to international teams, diverse customer portfolios, and opportunities for professional growth within a leading logistics group. The position supports flexible work arrangements and emphasizes service excellence.

Qualifications

• Experience in logistics or supply chain customer experience roles preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple cases and priorities in a global environment.

Responsibilities

• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Skills

Case Management

Customer onboarding

Relationship management

Contract management

Dispute management

Job description

Lead Logistics Customer Experience and Operations Specialist

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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