Lead Logistics Customer Experience and Operations Team Lead - FinOps

Damco Spain SL; Chennai District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience and Operations Team Lead - FinOps in Chennai, India to lead end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements.

You will drive customer experience and profitability through robust financial governance, own team performance and transformation initiatives, and act as the primary escalation point to ensure timely stakeholder alignment.

Responsibilities

• Lead and manage end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements.
• Drive customer experience and business profitability through strong financial governance (SO/PO, RR, GR/IR).
• Own team performance, resource optimization, and transformation initiatives such as centralization, automation, standardization, and SCP/NFTP adoption.
• Driving continues improvement through the Maersk way, Kaizen, and Visual Management Systems (VMS) to enhance efficiency and transparency.
• Act as the primary escalation point, ensuring timely resolution and stakeholder alignment
• Ensure adherence to SOPs and IOPs, while continuously refining to improve operational consistency.
• Manage team capacity, workload allocation, and productivity optimization
• Coach and develop team members to enhance Job costing capability and business understanding.
• Build up team talent pipeline.

Job description

Lead Logistics Customer Experience and Operations Team Lead - FinOps

• Lead and manage end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements.
• Drive customer experience and business profitability through strong financial governance (SO/PO, RR, GR/IR).
• Own team performance, resource optimization, and transformation initiatives such as centralization, automation, standardization, and SCP/NFTP adoption.
• Driving continues improvement through the Maersk way, Kaizen, and Visual Management Systems (VMS) to enhance efficiency and transparency.
• Act as the primary escalation point, ensuring timely resolution and stakeholder alignment
• Ensure adherence to SOPs and IOPs, while continuously refining to improve operational consistency.
• Manage team capacity, workload allocation, and productivity optimization
• Coach and develop team members to enhance Job costing capability and business understanding.
• Build up team talent pipeline.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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