Lead Logistics Customer Experience and Operations Specialist

A.P. Moller Maersk; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Impact on global operations

Growth opportunities

Innovation with cutting-edge tech

Global exposure

Work-life balance

Job summary

Maersk in Mumbai, India is seeking a dedicated professional to manage end-to-end shipment processes for Essential Services Customers, ensuring compliance with company procedures. The role requires coordinating with internal stakeholders to resolve customer issues promptly while upholding Maersk’s standards of service and global operations.

The successful candidate will contribute to a diverse, inclusive workforce and benefit from flexible working arrangements, with opportunities for professional

Responsibilities

• Manages the end to end shipment process in compliance with all company procedures.
• Looks after Essential Services customers.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.

Job description

Owns and manages the customer experience of small/mid-sized customers (Essential Services Customers). Has responsibility for the end to end customer experience in compliance with all company procedures.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Manages the end to end shipment process in compliance with all company procedures.
• Looks after Essential Services customers.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .