Lead - HR Service Delivery

slihrms; Bengaluru; Presencial; INR 900 000 - 1 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Life insurance

Premium medical insurance

Generous annual leave

Resumo da oferta

slihrms in Bengaluru is seeking a Service Delivery Lead to coordinate HR operational services across the employee lifecycle, working with HR Business Partners, People Hub, COEs, managers, and staff to ensure timely, accurate, and customer-focused HR support.

The role drives end-to-end lifecycle activities, monitors SLAs, supports audits and compliance, and leads process improvements and automation to elevate efficiency and the employee experience.

Qualificações

• Strong understanding of HR operations and lifecycle processes.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Effective communication and presentation skills.

Responsabilidades

• Stakeholder Management
• HR Audits
• HR Policy and documentation
• HR Communication
• HR Operational Excellence
• HR Service Improvement
• HR Operations and Project Management
• Action assigned HR cases and ensure timely follow-up, resolution, and closure.
• Assist in driving continuous improvement and promote employee self-service.
• Ensure transactions meet SLAs and maintain data accuracy and compliance.
• COE collaboration for lifecycle escalations and critical cases.
• Provide guidance on HR policies and processes.
• Drive merit processes, promotions, bonuses, and salary corrections.
• Lead process improvements and automation initiatives.
• Coordinate onboarding activities and employee engagement initiatives.
• Support governance reviews and maintain process controls.

Conhecimentos

Stakeholder mgmt

HR audits

Policy documentation

HR communication

Operational excellence

Service improvement

Operations & proj mgmt

Ferramentas

Excel

PowerPoint

Reporting tools

Descrição da oferta de emprego

Job Description

Overview

The Service Delivery Lead is responsible for supporting the delivery of HR operational services across the employee lifecycle. The role works closely with HR Business Partners, People Hub, Centres of Excellence (COEs), managers, and employees to ensure timely, accurate, and customer-focused HR support. The position contributes to an efficient service delivery by executing HR processes, maintaining data integrity, supporting compliance activities, and responding to employee and stakeholder queries.

Execute end-to-end employee lifecycle activities including onboarding, internal movements, promotions, transfers, and separations.

Support cyclical HR processes such as performance reviews, compensation reviews, talent activities, and organizational changes.

Ensure HR transactions are completed accurately and within established service level agreements (SLAs).

Monitor assigned HR cases and ensure timely resolution and closure.

Manage employee communications and support the publication of HR updates.

Assist in the transition of HR processes to the People Hub.

Your role

Responsibilities

• Stakeholder Management
• HR Audits
• HR Policy and documentation
• HR Communication
• HR Operational Excellence
• HR Service Improvement
• HR Operations and Project Management

Roles

HR Operational Support

• Action assigned HR cases and ensure timely follow-up, resolution, and closure.
• Assist in driving continuous improvement employees and promote employee self-service
• Ensure all transactions are completed in accordance with established SLAs and quality standards and ensure data accuracy and compliance.
• COE collaboration: Work with COEs for lifecycle escalations and critical cases, intervening and advising as needed.
• Provide clarification and support the people operations / experience team on HR policies and processes.

HR Projects

• People process: Drive the merit process, including promotions, bonuses, and salary corrections.
• Improvement Projects: Lead process improvement and automation initiatives, where possible.

Employee Experience

• Coordinate onboarding activities to ensure a smooth and positive new hire experience.
• Assist in executing employee engagement initiatives and HR programs.
• Collaborate with HR teams to identify opportunities to enhance employee satisfaction and service delivery effectiveness.
• Support employees by providing clear guidance on HR policies, procedures, and available resources.

Policy & Process Administration

• Maintain and update HR process documentation, SOPs, templates, and knowledge articles.
• Coordinate policy implementation and support communication of policy changes.
• Conduct periodic reviews to ensure adherence to documented procedures.
• Support governance reviews and maintain process controls across HR operations.
• Track mandatory compliance requirements and support completion follow-ups.

Communications Support

• Prepare, review, and distribute routine HR communications and announcements.
• Support HR campaigns, employee awareness initiatives, and organizational communications.
• Ensure consistency and accuracy of communication materials shared with employees and managers.
• Assist in maintaining communication templates and branding standards.

Audit & Compliance Support

• Support periodic audits through validation of employee and process-related data.Maintain audit‑ready documentation and records.
• Investigate and escalation compliance risks.
• Work closely with compliance, legal, and HR teams to address audit observations and corrective actions.

Process improvements

• Identify process improvement opportunities through employee feedback, operational reviews, and performance metrics.
• Recommend enhancements to improve efficiency, quality, and employee experience.
• Support automation and digitalization initiatives across HR operations.
• Coordinate with internal and external stakeholders to implement process improvements and best practices.
• Participate in special projects that contribute to HR transformation and service excellence objectives.

About you

• Strong understanding of HR operations and employee lifecycle processes.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Effective communication and presentation skills.
• Attention to detail with a focus on accuracy and compliance.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong customer-service orientation and employee-centric mindset.
• Continuous improvement and operational excellence mindset.
• Proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and reporting applications

Rewards & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career.

• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave