India PS Ops Lead

gsknch; Bengaluru; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Haleon is recruiting a People Solutions Operations Lead to head a team delivering high-quality HR First Contact and Employee Lifecycle services. The role reports to the Head of Global People Solutions Operations and is based in Bengaluru, India.

You will drive end-to-end operational delivery across employee queries, data changes, lifecycle data management, and payroll-leaning controls, partnering with global and in-market teams to ensure compliance, service quality and strong employee experience.

Qualifications

• Experience leading HR operations or shared services teams.
• Proficient with Workday or ServiceNow.
• Strong stakeholder management and communication skills.
• Ability to translate operational data into actionable recommendations.

Responsibilities

• Lead and coach HR First Contact and Employee Lifecycle specialists, ensuring cross-market collaboration.
• Own end-to-end operational delivery across employee queries, data changes and lifecycle data management.
• Ensure compliance with global processes, local laws, audits and data privacy standards.
• Partner with HR stakeholders and process owners to resolve issues and deliver change.
• Translate operational insights into recommendations to improve service delivery and employee experience.

Skills

HR operations leadership

People leadership

Stakeholder management

Data-driven decisions

Tools

Workday

ServiceNow

Job description

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

We are recruiting a People Solutions Operations Lead to lead a team delivering high-quality HR First Contact and Employee Lifecycle services. This role will provide day-to-day leadership across the hire-to-retire service portfolio, ensuring consistent execution through Workday and ServiceNow, strong employee and manager experience, and effective collaboration across global, regional and in-market teams. The role reports to the Head of Global People Solutions Operations and is based in [Location].

A day in the life

You will lead an operational team responsible for accurate, timely and compliant delivery of People Solutions services.

We'll trust you with:

• Leading and coaching HR First Contact and Employee Lifecycle specialists, aligning Tier 1 and Tier 2 delivery under one team and creating strong collaboration, market knowledge and backup coverage.
• Owning and continuously improving end-to-end operational delivery across employee queries, employee data changes, employee lifecycle data management, right-to-work, employee documentation, absence support, pre-payroll controls and complex case resolution. Monitoring service performance, productivity, quality, case ageing and adherence to agreed SLAs and KPIs by using data and trend insights to remove bottlenecks and improve outcomes.
• Acting as the operational escalation point for complex, sensitive or unresolved cases, ensuring clear ownership, appropriate risk assessment and timely communication with employees, managers and HR stakeholders.
• Ensuring services comply with global processes, local legal and regulatory requirements, audit controls, data privacy standards and record-management expectations.
• Partnering and acting as a trusted advisor to other People Solutions Operations Leads, HRBPs, HR Partners, Payroll, Reward, Talent Acquisition, HR Technology and process owners to resolve issues and deliver change.
• Acting as a trusted advisor to HR stakeholders and process owners, translating operational insights into actionable recommendations and influencing decisions that enhance service delivery and employee experience.
• Championing standardisation, knowledge management, continuous improvement, self-service and effective use of Workday and ServiceNow while preserving necessary local requirements.
• Building an inclusive, accountable and high-performing team through regular feedback, recognition, performance management, capability building, succession planning and individual development plans.

Your areas of knowledge and expertise that matter most for this role

• Significant experience leading an HR operations, shared services or People Services team delivering employee lifecycle and query-management services across multiple processes or markets.
• Strong working knowledge of HR operations, case management, service performance, audit and compliance controls, together with practical experience using Workday, ServiceNow or comparable HR platforms.
• Demonstrated people leadership, including coaching, performance management, workload prioritisation, change leadership and development of diverse teams.
• Excellent judgement, stakeholder management and communication skills, with the ability to resolve complex cases, navigate local and global requirements, and translate operational data into clear actions.

Job Posting End Date

2026-10-30

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging progra