Senior Conversational Developer

DAZN; Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading sports streaming service seeks a skilled Lead Conversational Developer to spearhead chatbot design and development. The role requires over 5 years of experience in conversational AI and a deep understanding of NLP and NLU technologies. You will lead a team to create effective conversational solutions, define strategies, and ensure optimal user experiences. Strong leadership and technical mentorship skills are essential for success in this role based in Hyderabad, India.

Qualifications

• 5+ years of experience in conversational AI development, with experience in a senior or lead role.
• Strong understanding of NLP, NLU, and dialogue management concepts.
• Hands-on experience with chatbot platforms such as Yellow.ai, Kore.ai, or equivalent.

Responsibilities

• Lead the design and development of conversational experiences for chatbots.
• Define conversation flows, intents, entities, and dialogue strategies.
• Provide technical leadership and mentorship to a team of conversational developers.

Skills

Conversational AI development

NLP

NLU

Dialogue management

Leadership

Tools

Yellow.ai

Kore.ai

Job description

Lead Conversational Developer

Department: 73-436 - Customer Services - CoE

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Reporting To: Amit Juyal

Description

We are looking for an experienced Lead Conversational Developer with 5+ years of experience to lead the design, development, and optimization of intelligent chatbot solutions. This role requires a combination of technical expertise, conversational AI knowledge, and leadership skills to deliver engaging, scalable, and effective conversational experiences.

Key Responsibilities

• Lead the design and development of conversational experiences for chatbots using platforms such as Yellow.ai, Kore.ai, or similar
• Define conversation flows, intents, entities, and dialogue strategies to ensure natural and effective interactions
• Provide technical leadership and mentorship to a team of conversational developers and designers
• Ensure best practices for NLP, conversation design, testing, and continuous optimization
• Analyze conversation analytics and user behavior to continuously improve chatbot performance and user experience
• Collaborate with product managers, UX designers, and engineering teams to align conversational solutions with business goals
• Stay up to date with advancements in conversational AI, NLP, and NLU technologies

Skills, Knowledge & Expertise

• 5+ years of experience in conversational AI development, with experience in a senior or lead role
• Strong understanding of NLP, NLU, and dialogue management concepts
• Hands-on experience with chatbot platforms such as Yellow.ai, Kore.ai, or equivalent
• Proven ability to design and manage complex, multi-turn conversational experiences
• Strong leadership, mentoring, and communication skills

Preferred Skills

• Experience working with enterprise-scale chatbot deployments
• Familiarity with LLM-based conversational solutions
• Background in UX writing or conversation design frameworks