Lead - Continuous Improvement

Nokia; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Nokia in Chennai, India seeks a Quality Manager to align quality strategy with business goals and advocate for the customer. You will lead a QA system across the factory, drive strategic improvements, and ensure compliance with quality standards while managing customer complaints.

You will supervise Engineers and Technicians, collaborate with global teams on product field performance governance, and foster a culture of continuous improvement across operations.

Qualifications

• Must-have degree in Electronics and Communication Engineering or related field.
• 15–20 years of experience in quality management in electronics manufacturing.
• Proficiency in systematic problem-solving using QA tools like PFMEA.
• Strong leadership to guide Engineers and Technicians.
• Experience with managing customer relationships from a quality perspective.
• Experience driving corrective and preventive actions.
• Nice-to-have: IPC standard certification, TL 9K Auditor qualifications, effective handling of customer complaints, and ability to engage with global stakeholders.

Responsibilities

• Ensure QA systems are implemented and maintained across the factory.
• Engage with customers and stakeholders to address quality concerns.
• Lead a team of Engineers and Technicians to drive quality improvements.
• Represent factory workmanship standards and best practices.
• Conduct audits to identify and drive improvements on the shop floor.
• Oversee review and implementation of corrective and preventive actions.
• Manage and resolve customer complaints related to factory performance.
• Coordinate with global teams to ensure product field performance governance.

Skills

Leadership

Quality management

Problem solving

Education

B.E. ECE

Tools

PFMEA

QA audits

Job description

The Quality Manager at Nokia plays a pivotal role in aligning our quality strategy with business goals while acting as the customer advocacy. This position involves managing an effective Quality Assurance system, leading a team to drive strategic improvements, and ensuring compliance with quality standards across the factory. You will handle customer complaints, oversee product performance governance, and implement corrective actions and process enhancements. With a focus on collaboration, you will engage with global stakeholders to ensure high-quality outcomes and foster a culture of continuous improvement within the organization.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Ensure effective quality assurance (QA) systems are implemented and maintained across the factory.
• Engage with customers and key stakeholders to address quality concerns and enhance satisfaction.
• Lead a team of Engineers and Technicians to drive strategic quality improvements.
• Serve as the factory representative for workmanship standards and best practices.
• Conduct audits to identify and drive systematic improvements on the shop floor.
• Oversee the review and implementation of corrective and preventive actions.
• Manage and resolve customer complaints related to factory performance.
• Coordinate with global teams to ensure product field performance governance.

Qualifications

Must-Have:

• Bachelor''s or Master''s degree in a related field, specifically a Bachelor''s degree in Electronics and Communication Engineering (B.E. ECE).
• Minimum 15-20 years of experience in quality management within the electronics manufacturing industry.
• Proficiency in systematic problem-solving using QA tools like PFMEA.
• Proficient leadership skills to guide a team of Engineers and Technicians.
• Experience in managing customer relationships from a quality perspective
• Experience with driving corrective and preventive action processes

Nice-To-Have:

• IPC standard certification
• TL 9K Auditor qualifications
• Ability to handle customer complaints effectively
• Effective communication skills to engage with global stakeholders