Lead Consultant

Micro Focus International plc; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

OpenText is hiring for an ITOM-focused role in Bengaluru, India. You will work on provisioning, patching, and compliance, automating with OpenText Hybrid Cloud, and implementing ITOM products like HCMx, OO, SA, DCA, and NA.

Engage with customers, design end-to-end solutions, and assist with pre-sales and delivery initiatives. You will collaborate with local and regional teams, own technical designs, and guide the team on complex workflows across the ITOM stack.

Qualifications

• Hands-on experience installing upgrades, configuring and administering OpenText ITOM products (HCMx, OO, SA, DCA, NA).
• Experience with Hybrid Cloud Management (CSA/HCM) and designing complex service offerings and cost governance.
• Hands-on scripting in Python/JavaScript/Shell/PowerShell.

Responsibilities

• Design end-to-end ITOM platform solutions (HCMx, OO, SA, DCA, NA).
• Translate requirements into design documents and prototypes.
• Liaise with local and regional teams and customers to deliver solutions.
• Assist project managers with effort estimations and guide team on technical solutions.
• Act as escalation point, coordinate with support, R&D and customer teams to resolve issues.
• Contribute to pre-sales discussions and new solution offerings.

Skills

OpenText ITOM

Hybrid cloud management

Scripting

Tools

HCMx

OO

SA

DCA

NA

Job description

Job Description:

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

Your Impact:

OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for Clients, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. That is high tech without the drama.

Responsible for working with customer to understand their infrastructure provisioning, patching and compliance requirements and automate the same with OpenText Hybrid cloud suite. Candidate must possess a strong knowledge on OpenText ITOM products – Micro Focus Hybrid Cloud Management (HCMx), Micro Focus Operations Orchestration (OO), Micro Focus Server Automation (SA), Micro Focus Data Center Automation (DCA) and Micro Focus Network Automation (NA).

What the role offers:

• Designing end-to-end solutions on ITOM Platforms (HCMx, OO, SA, DCA and NA).
• Experience with requirement elicitation and translating the requirements into low-level and high-level design documents.
• Creating and demonstrating prototypes.
• Liaise with the local, regional teams and customer representatives in delivering the solutions.
• Help project managers with the effort estimations and guide the team members with technical solutions.
• Act as a primary escalation point and work with the support, R&D and customer teams in resolving the issue.
• Participate in internal initiatives and create new solution offerings for generating additional business.
• Participate in pre-sales discussions and work towards the successful delivery of the deal.

What you need to succeed:

• Hands-on experience with installing upgrade, configuration, and administration of OpenText ITOM products (HCMx, OO, SA, DCA and NA)
• Hands on experience in Hybrid Cloud Management (CSA/HCM) – with implementing complex service designs, service offerings, cost governance, cloud aggregations, complex OO flows to meet specific business requirements.

• Hands-on experience with developing OO flow using OO operations for API calls, DB Queries, JSON/XML/YAML, remote operations and integrating with other ITOM products either in studio or web-designer.
• Hands on experience in Server Automation (SA) – with implementing server provisioning, patch management, compliance management, software deployment and OPTIC reporting.
• Hands on experience in Network Automation (NA) – which involves managing network devices by integrating with NNMi, ensuring network device compliance, performing network device configuration backups & upgrades, OPTIC reporting, and developing new device drivers. Good knowledge in networking, network devices, network protocols etc.
• Hands-on experience in any one of scripting - Python, JavaScript, Shell scripting, PowerShell scripting etc.

One last thing:

OpenText is more than just a corporation, its a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration.
At OpenText, we dont just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.