Cloud Applications Consultant

OpenText; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

OpenText in Bengaluru seeks a Cloud Applications Consultant to join the TSS Practice. You will own technical delivery and administration of the Exstream product suite for global customers, delivering hands-on support and troubleshooting in a fast-paced environment.

You will collaborate with Product Support, IT, and Professional Services to ensure SLAs, while working in shifts and weekends as required, leveraging Docker/Kubernetes and related tools.

Qualifications

• Minimum 2+ years of experience in a technical support or consulting environment working with the Exstream CCM platform and related technologies.
• Experience with Exstream CN Knowledge is an asset.
• Strong understanding of configuring ECM integrations with Communications Server and OTDS.
• Familiarity with web/application servers (IIS, Apache, Tomcat, JBoss).

Responsibilities

• Own the technical delivery including administration and management of the OpenText Exstream product suite for worldwide customers.
• Troubleshoot and provide exceptional customer support in a fast-paced environment.
• Collaborate with cross-functional teams to meet service levels and customer satisfaction.
• Provide first-call resolution and participate in weekend/on-call shifts as needed.

Skills

Exstream CCM

Design Manager

Communication Server

OTDS

Command Center

Docker

Kubernetes

SQL/DB queries

Tools

Exstream

Windows/Linux

API basics

Job description

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-Forward. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
Reporting to the TSS (Technical Success Services) Practice Manager, Cloud Applications Consultant is responsible for being part of the technical team that involves and complete ownership of technical delivery including administration and management of the OpenText Exstream product suite for our worldwide customers.
Looking for a successful candidate who will be a technically resourceful individual with the ability to provide exceptional customer support in a challenging and rewarding environment.
You will be joining a growing team that provides world-class operational support including hands-on troubleshooting and administration to a variety of enterprise customers. You will be required to collaborate with cross-functional teams to ensure that Service Levels are met, and customer satisfaction is achieved.

What The Role Offers

• 2 - 5 years of prior experience working on relevant technologies
• A minimum of 2+ years of previous experience working within a technical support or consulting environment working with the Exstream CCM platform and associated technologies. Working experience on Exstream design manager, Communication Server, Orchestration, Empower, OTDS, and Command Center.
• Experience with Exstream CN Knowledge is an asset.
• Extreme Knowledge of configuration of ECM integration with Communications Server, OTDS installation, configuration, and integration with Exstream.
• Ability to understand product integration with 3rd party applications in complex environments.
• Proficient Knowledge in, OS - Win/Linux - OS fundamentals, troubleshooting fundamentals, Logs, DB - MS SQL, Oracle - Write basic queries, API basics.
• Experience in delivering service within an ITIL-based service delivery model.
• Programming/scripting is helpful, (e.g., SQL, .sh/.bat, Java, JavaScript).
• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
• Familiarity with Docker, Kubernetes, and Helm.
• Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams.
• Strong desire to provide exceptional customer support efficiently with a high focus on first-call resolution.
• Willingness to work in shifts during weekdays and on-call during weekends.

What You Need To Succeed

• Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.
• Responding to and solving customer technical requests, showing an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues.
• Operating, managing, and administering production Exstream applications while following documented policies and procedures.
• Responding to and troubleshooting alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements.
• Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations, and Professional Services.
• Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.

One Last Thing
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.