Lead Cloud Applications Consultant

Opentext

Bengaluru

On-site

INR 3,500,000 - 6,500,000

Full time

4 days ago

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Job summary

OpenText is seeking a Lead Cloud Applications Consultant in Bengaluru to serve as a trusted technical advisor and primary contact for a portfolio of OpenText Cloud customers. You will lead executive discussions, oversee cloud-hosted environments, translate customer goals into technical solutions, and drive adoption, operational excellence, and platform optimization.

Cross-functional collaboration is essential for success.

Qualifications

8+ years of experience in Technical Consulting, Cloud Services, Managed Services, Enterprise Application Management, Technical Account Management, or related customer-facing technology roles.
Experience managing strategic customer relationships and leading complex technical engagements.
Strong understanding of ITIL-based service delivery and operational support models.

Responsibilities

Building credibility as a trusted technical advisor.
Leading strategic customer discussions and executive-level engagements.
Managing complex OpenText cloud-hosted environments.
Understanding customer business goals and translating them into technical solutions.
Driving customer adoption, operational excellence, and platform optimization.
Navigating complex stakeholder environments and influencing across organizational boundaries.
Troubleshooting critical issues and leading high-impact escalations.
Identifying opportunities for automation and operational improvements.
Demonstrating strong ownership, accountability, communication, and customer focus.

Tools

OpenText Content Management

Content Server

Extended ECM (xECM)

Archive Server

OTDS

Search Indexing

Brava

PowerDocs

Related integrations

SAP

SuccessFactors

Salesforce

Microsoft 365

Kubernetes

Docker

AWS

Azure

Google Cloud Platform

Job description

Job Summary

Lead Cloud Applications Consultant serves as the trusted technical advisor, primary point of contact, and technical leader for a portfolio of strategic OpenText Cloud customers. The role combines deep technical expertise, customer engagement, cloud operations leadership, and technical governance. The TSM is responsible for driving customer success, platform health, operational excellence, and long-term value realization across the entire customer lifecycle. Working closely with Customer Success, Cloud Operations, Engineering, Product Management, Professional Services, and Support teams, the TSM ensures customers receive a proactive, connected, and outcome-focused experience.

Responsibilities

Building credibility as a trusted technical advisor.
Leading strategic customer discussions and executive-level engagements.
Managing complex OpenText cloud-hosted environments.
Understanding customer business goals and translating them into technical solutions.
Driving customer adoption, operational excellence, and platform optimization.
Navigating complex stakeholder environments and influencing across organizational boundaries.
Troubleshooting critical issues and leading high-impact escalations.
Identifying opportunities for automation and operational improvements.
Demonstrating strong ownership, accountability, communication, and customer focus.

Requirements

8+ years of experience in Technical Consulting, Cloud Services, Managed Services, Enterprise Application Management, Technical Account Management, or related customer-facing technology roles.
Experience managing strategic customer relationships and leading complex technical engagements.
Strong understanding of ITIL-based service delivery and operational support models.

Qualifications

Subject Matter Expert in OpenText Content Management technologies including Content Server, Extended ECM (xECM), Archive Server, OTDS, Search Indexing, Brava, PowerDocs, and related integrations.
Experience with SAP, SuccessFactors, Salesforce, Microsoft 365, and Engineering integrations.
Strong knowledge of Kubernetes, Docker, AWS, Azure, and Google Cloud Platform.
Experience supporting enterprise applications across Windows, Linux/UNIX, web/application servers, databases, and cloud platforms.
Working knowledge of automation, scripting, CI/CD, monitoring, and observability tools.

Skills